All Product Boxes LOCKED!

Feels completely ridiculous grinding out several missions that have been the same since season one as the only way to level up,but beside the point now you’re not even gonna get score. It seems like it’s a sync issue. I connected to my Xbox for the first time it gave me all the achievements and then now it never let me get any access. I was level nine out of 10 and it says zero outta zero I was 10 and another world and now I can’t access any boxes with 10,000 rip chips to spend that I can’t freaking use. And all my progress is being gay, kept by the fact that I can’t level up. I come back to this game after months of setting it down because of frustrations and then to pick it up with even more frustrations I can’t even level up. It’s worse as I spent three hours before even realizing that none of my progress was being counted and wasted an entire day of daily refresh since your hard cap to whatever activities are around super frustrating but again that’s your game design, but if you’re gonna make that the only way to level up, it’s gotta be fixed. It’s ridiculous at this point. It’s been happening for over a month for most people.

Hi HARDN0X​, I'm sorry to hear that and thanks for letting us know about this. 

Could you please try this workaround to see if that helps: 

• ❗ Workaround: Press Windows + R on your keyboard > Type: %localappdata% > Press Enter > Find the skate folder %localappdata%\skate\ > Delete or rename the folder. (Rename the folder if you have saved replays or screenshots)

Let us know how that goes.

This issue where the Shop/Product Boxes become locked again has been happening to me repeatedly. Everything will be fine, then randomly the shop will show everything as locked and on the main page the shop window on the left middle will be blank, just a black panel instead of saying shop on it. So far when it's happened it has gone away shortly after a reset. But this time Ive been locked out for hours... no rhyme or reason to it that I can see. 

EDIT: I did change my EA username after starting the game. This issue never happened before I changed my username.

It's all good. Every once in awhile I'm able to spend all my ripchips but not everytime.

I’m sorry you’ve been running into this, and thank you for sharing all the details on what you’ve already tried.

The team is actively working to find a solution for this issue. Once we have more information to share, we’ll make sure to provide an update.