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Terryy94's avatar
Terryy94
Seasoned Spectator
5 days ago

Crashing/Freezing on PC (screenshot attached)

Randomly while playing, seemingly for no reason my game will just freeze. More often than not, it's a hard freeze that requires I hold down the power button on my machine to get out of it because alt+f4 etc are non interact-able.

However, this time, it finally gave me an error on screen and didn't freeze my entire system this time so MAYBE finally a developer can see this and get a closer answer to this problem!

-Update 2/3 days later: (didn't want to make another duplicate post on this topic)
Almost immediately right after posting this, I decided to move to the EA App version of skate. to see if it was just a Steam issue. And to my surprise, all of the above issues with freezing my system/crashing have stopped altogether! So this feels like a Steam issue itself because it's happened to me (who plays on a laptop with specs that are not the best but by no means terrible) and has happened to other users on here who have specs that are at or above the skate. recommended specs!

If a developer is curious about what laptop i have, even though i don't think it ultimately matters (from a performance standpoint) because my CPU/Ram/Graphics usage are fairly low while playing and my laptop isn't getting hot whatsoever but I could be wrong or it's a driver clashing with something after playing for awhile.. but I'll send it anyways:

My laptop is a Dell Inc. Inspiron 16 7640 2-in-1

-OS: Windows 11 Pro
-Processor: Intel Core Ultra 7 155H
-Graphics: Intel Arc Graphics
-Memory: 16GB

All drivers/software are up to date.

FINAL VERDICT: (about an hour or so after my last update above)
I have officially confirmed that this bug is NOT exclusive to Steam. It finally happened to me again on the EA App version after about 16 hours played!


Please consider looking into this cause I'm now hesitant to even play at this point with my friends cause having to hold the power button when things go south is such a bummer and overall not a good thing to keep doing to your PC in general and most certainly doesn't make me want to spend any money in-game when constantly having this issue over my head.

I understand this is early access and things like this can take time to fix but i hope this gets across to at least one person in charge so this can be addressed quickly 😄(and hopefully before season 1!) 🤞

7 Comments

  • Hi ! 

    Interresting case. As I see you have an Intel Arc graphics card. Also the graphics quality is set to low.

    I've checked the minimum requirement for the game but it do not display any info for Intel GPU. Based on Reddit post about Battlefield, it seems that the driver for Arc GPU are not optimized for the Frostbite engine...

    Side question, do you play on Steam or from the EA App ?

  • Terryy94's avatar
    Terryy94
    Seasoned Spectator
    4 days ago

    those issues were when i played on steam. however, as of my last 11 hours of playtime i have moved over to the EA App to see if i can narrow it down whether or not it was just a steam issue or not. and to my surprise, i have not had any crashes or freezes ever since i moved to the EA App. very weird. on steam it would have crashed/freeze like 2-6 times in that time frame.

  • DisBanana's avatar
    DisBanana
    Hero
    4 days ago

    I saw a similar post about the same DX12 error from a guy playing on Steam with a high end PC.

    Steam related issue.

  • Terryy94's avatar
    Terryy94
    Seasoned Spectator
    4 days ago

    ye, i played for several more hours earlier on the EA App since my last reply and still no issues as far as freezing or crashing so its gotta be the steam version for some reason.. which is a shame cause I would prefer to use the steam platform but 🤷better than nothing for now...

  • DisBanana's avatar
    DisBanana
    Hero
    4 days ago

    Yeah, I do understandthe preference. Still devs have a lot to do with all those bugs !

  • Terryy94's avatar
    Terryy94
    Seasoned Spectator
    4 days ago

    i trust it'll get resolved eventually... just gotta hope they see this post (and others like it) buried among the other issues posted on here. lol

  • Terryy94's avatar
    Terryy94
    Seasoned Spectator
    3 days ago

    DisBanana​ sadly this wasn't the case. It is NOT a steam exclusive thing. I have updated my post of my findings. Hope they fix soon 😥

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