My entire google play account got wiped

It is as the title suggests i have played SWGOH all the way back in 2015 life happened forgot about the game felt nostalgic wanted to returned signed in with the very same google play account i used all those years ago and everything was gone except for my friends list, i have proof of purchase dates tied to when i got certain achievements in the game and i've struggle with ea help mobile support for almost 10 days with nothing done about it

i should also note that i did bring this up to EA help through the game on android and they have been very unhelpful every time they respond with a new person and at the most random times of the day so i would keep missing the agents and when i would clearly explain the situation they focus on the wrong thing entirely by failing to read my issue, it has been really disappointing and frustrating to get this sorted out over the last 10 days with almost 10 agents 

EA Help is responsible for restoring account progress.

If you have issues with your Google Play account, contact Google support.