Hello, on 4/9 I purchased the episode pass via Google Play purchase on my Android phone using the SWGOH client from the Play Store. The pass never activated. The pass is no longer available to purchase in the webstore or the in game store on android or pc. In galactic challenge it says to activate pass to get reward, clicking that button attempts to bring me to a purchase page which says I've already got the max number of the item.
I do have a confirmed Play transaction with a transaction ID.
When I look in my galactic challenge it shows no pass activated. When I attempt to collect rewards, it does not let me. The pass screen shows activated in top right, but a lock icon at start of pass on the left.
The game even allowed me to purchase the pass plus for the additional boost/currency (which was delivered) but I can collect none of the rewards on the track.
I've now missed out on points in the most recent GC as it is over, I am not awarded points in the current GC. And I can't collect the 20 appo shards (which would put him at 7*) so I am not only losing out on the items on the rewards track, but also on rewards that I can't collect/get back at this point.
I can provide email, player id, and transaction ids for this as needed. And have attached some screenshots below. I would appreciate some help here. I've spent 2 days chatting with the EA support team via the support chat and they have not been able to help and have given false information such as the pass rewards aren't available until all of them have been unlocked and that my feedback will be passed along.
