Ideas

mierpelsom's avatar
mierpelsom
New Spectator
3 months ago
Status:
Resolved

Can't Claim Reaper Rewards

I was able to complete all tasks associated with the quests. I was able to claim the "big" rewards for the week although the hair doesn't seem to show up in CAS. I can purchase and use the record player. I have successfully used the lot trait. I finished both quests and after attempting to claim the final three "small" rewards for the week the event window malfunctions.

The icon is greyed out on the top left of the UI. Mousing over it triggers the "gnomes have to fix it" filter. Clicking it causes the game to freeze. When Grim's invitation window pops up the same things happen; gnome filter and a freeze. I cannot view my progress or the future rewards I will be working towards. I cannot click anywhere on the UI. I cannot back out to the main game menu. I have to forcefully end the process.

I backed everything up, removed mods, ran the repair utility a couple times; No Dice. 

By complete coincidence my littlest cat decided to sleep against the cable modem Friday night (so warm) and knocked it onto the floor. Consequently, for most of the weekend I had exactly zero connectivity. During that time the game event window and icon function normally although claiming the items is still impossible because I need to be logged in. (no harm, no foul, perfectly reasonable, not mad)

The modem is fixed.

The game is once again broken.

Do what you will with this information. Have a lovely day, afterwards.

I just hope I find a workaround by next week.

Because those pants are sick. 

🖤~ M.

  • Status changed:
    New
    to
    Troubleshooting

    The small rewards mostly help towards the goals (except freezer boney) so you don't really need them but it shouldn't make the interface malfunction so that you can click.

    There should be a new patch coming soonish to address some of the issues with the event so I'd say, lets see if that fixes anything for you.

    You can also try moving the accountdatadb.package file to the desktop. This also contains any happy home login rewards that will be gone if you remove the file but those will be added to the base game with the same patch so you don't need to worry about that.

  • EA_Cade's avatar
    EA_Cade
    Icon for Community Manager rankCommunity Manager
    Status changed:
    Resolved
    to
    Resolved

    As the Reaper's Rewards event has now ended, this thread has been archived. 

    Thank you all so much for sharing the information needed to assist the team. Even though some issues weren't able to be resolved by the conclusion of the Reaper's Rewards event, we were able to use that data provided to improve the experience for future events. 

    As always, we continue to learn and explore how we can provide the best possible experience for all who play The Sims 4, and will use the information in this thread to make decisions on how we can best move forward for future events. 

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