Ideas

Rising Novice

4 months ago

Status:

Under Investigation

Corrupted House? Cannot load other lots or move households.

In only one save file, I am encountering a strange problem. I am able to load my one played household in their home, but if I try to travel with them, or go to any other lots, the lots all over various worlds are empty. They appear correctly in the map screen, but when they load up there is nothing there. One lot in San Myshuno also seemed to have its height set strangely, so that there is a giant hole in the world where part of the lot should be.

I am on generation 4 of a legacy, I really don't want to lose the family or their house. Being able to move out with my furniture would be an acceptable fallback, but that is giving an error also (see below)

Other save files seem unaffected.

I have tried:

Removing all mods. Still happens.
Repairing my game. Still happens.
Recovering old versions of my saves using the in-game recovery and also using external backups. Still happens, going back several days.
Resetting my game by renaming my "Sims 4" folder. Still happens
Moving my sims out of their lot with their furniture: I get error 801, and after that point lots take infinitely long to attempt to load. Or sometimes crashes to desktop.
Moving my sims to another save file using the library: The sims move over just fine, but when I try to place their lot from my library, it says "System Error" in red near the UI popover. It then gets stuck in an infinite loop of trying to place the house, and getting another system error.

A copy of my save file is available here: https://drive.google.com/file/d/1R0KKlPs2Qxaw5MSihvhwmXtLHg88LA3k/view?usp=drive_link

cc or mods removed

error code

loading times

6 Comments

calendulapetals
Rising Novice
4 months ago
In my quest to save my legacy file from this disaster, I tried bulldozing the house, thinking there was some bugged item in the house causing problems. The problem still happens.
EA_Solaire
Community Manager
4 months ago
Hey there calendulapetals

Would you be willing to also provide any backups of your saves that are currently unplayed so we can look into this further? You could also provide your entire Sims 4 folder zipped up instead. If so, please send me a private message with a link to the file.

Thank you!
EA_Solaire
Community Manager
4 months ago
Status changed:
New
to
Reviewed
EA_Solaire
Community Manager
3 months ago
Status changed:
Reviewed
to
Under Investigation
stacidipalma
New Spectator
6 days ago
My save file became unplayable. I was unable to access Manage Worlds or travel at all. I also noticed items kept disappearing on my lot randomly. The issue started progressively worsening until I could no longer move between lots or interact with the world normally.
I tried repairing the game, clearing cache, testing new saves, and removing all of my mods, but the issue always came back whenever For Rent was installed. The only way to the fix my game was to uninstall the pack completely, which confirmed that it was the source of the problem.
Considering that For Rent is a $40 USD pack, it's really disheartening that it renders the game unplayable. I love the idea for the gameplay and features it comes with but I can't even enjoy it because it breaks my saves. This makes me not want to buy any more sims packs until issues with the packs I own are resolved.
stacidipalma
New Spectator
3 days ago
Same thing happened to me. Do you by chance have for rent? The only way I fixed it was I created a new save as file with my legacy and disabled for rent.