I just downloaded the recent update earlier in the day 4/29/25, which I presumed automatically turned off mods though I do play with a few script mods like UI cheats, MCCC, BBB and a UI color mod.
...
Ideas
I think I might be having the same problem. Sims 4 is crashing when it tries to load.
I uninstalled the Sims 4. I uninstalled the EA app. I manually deleted leftover files from the AppData folder...
Then I reinstalled it all. Same problem. It's a Steam installation.
I can't send you save files because it crashes on load. I can't play to save anything.
I used the Reliability Monitor, and I found the error.
It looks like a driver issue with one of the recent updates. (My install has worked fine for a very long time)
Source
Windows
Summary
Hardware error
Date
5/9/2025 12:43 PM
Status
Not reported
Description
A problem with your hardware caused Windows to stop working correctly.
Problem signature
Problem Event Name: LiveKernelEvent
Code: 117
Parameter 1: ffffb00b1099f010
Parameter 2: fffff80684087660
Parameter 3: 0
Parameter 4: ffffb00b0c5d60c0
OS version: 10_0_26100
Service Pack: 0_0
Product: 768_1
OS Version: 10.0.26100.2.0.0.768.101
Locale ID: 1033
Files that help describe the problem
WATCHDOG-20250509-1243.dmp
sysdata.xml
WERInternalMetadata.xml
memory.csv
sysinfo.txt
WERInternalRequest.xml
------------------
System Information
------------------
Time of this report: 5/9/2025, 21:09:19
Operating System: Windows 11 Home 64-bit (10.0, Build 26100) (26100.ge_release.240331-1435)
Language: English (Regional Setting: English)
System Manufacturer: ASUS
System Model: System Product Name
BIOS: 1402 (type: UEFI)
Processor: Intel(R) Core(TM) i9-14900KF (32 CPUs), ~3.2GHz
Memory: 65536MB RAM
Available OS Memory: 65348MB RAM
Page File: 16458MB used, 83706MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 12
DX Setup Parameters: Not found
User DPI Setting: 96 DPI (100 percent)
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
Miracast: Available, no HDCP
Microsoft Graphics Hybrid: Not Supported
DirectX Database Version: 1.6.9
Auto Super Res Version: Unknown
System Mux Support: Mux Support Inactive - Ok
Mux Target GPU: dGPU
Mux Incompatible List:
DxDiag Version: 10.00.26100.3624 64bit Unicode
I don't think this particular issue is a driver issue as only particular saves are affected and the crash can be duplicated on another machine. You probably have a different issue
Game crashed before mainmenu on my new desktop computer, but launched successfully on my old laptop. I notice that a "lastCrash.txt" file was create after each crash. Do you need it for further information?
Read First
- EA_Cade12 months ago
Community Manager