I'm having the same issue. I have gotten multiple tenant requests and I immediately addressed them and fix the problem. Like I got an electrical failure so I went over and I fixed the fuse box then I went into the unit and replaced all of the items that were broken well within the time window and it said I didn't do anything. Another was a haunting, I went and exercised the ghost, and as soon as I exercise the ghost I got a pop-up saying that I didn't do it in time or I didn't resolve the issue. This is ridiculous and so frustrating. We put so much work into making these units and getting the five-star ratings and our rating her going down through no fault of our own.
Edited to add I am playing on PS5 and I have no mods or custom content at all. I never have.
The Sims Team
