After the update on 7/1, my game was working fine aside from the bugs that a lot of other people were experiencing. But for about a week now, whenever I hit 'launch' it pulls up but just sits in a white screen. I've removed mods and CC and repaired it. My drivers and computer are updated. I tried launching it after the update today (7/10) thinking that it would fix it but still nothing. I reinstalled the game after that and that didn't work either.
Hi Novarrious
Moved this to the PC tech forum for troubleshooting
Could you post your Computer's DxDiag?
- Press Windows-Key + R
- Type: DxDiag
- Click on Save all Information.
- Attach the Text File to your post
Have you Cleared the game's Cache Files after deleting Mods/CC?
Try clearing the cache files BEFORE starting the game, with MODS/CC Removed and see what happens. If things work as expected, then you can see about Updating Mods/CC then adding them back little-by-little once they are updated.
If you don't know How to clear the game's Cache Files, see THIS:
https://sims4.crinrict.com/eng/2014/09/delete-cache-files/
Hope this Helps! :)
I attached it to the post!
Unfortunately it didnt work):
Novarrious HP gaming laptops often show a white screen at startup, and there are a few workarounds for this particular issue:
None of these works for everyone, but something almost always does, so keep trying the workarounds until you find one that lets you play.
Additionally, your dxdiag lists a number of crashes of one of the graphics drivers. A dxdiag doesn't give any indication of when these happened, either a time stamp or what else was running at the time, so I can't tell you whether they happened while you were trying to play Sims 4. But if none of the above helps you, the next step would be a clean uninstall and reinstall of the graphics drivers. Here's how:
Use the newest drivers HP provides for your laptop. Go here:
https://support.hp.com/us-en/drivers/laptops
Enter your serial number, choose your OS (just Windows 11 is fine) if prompted, click All Drivers, expand Driver-Graphics, and download the newest Intel and Nvidia drivers by version number. The first number matters most, e.g. 32 is newer than 31; after that, the last four numbers matter.
The proper order of operations is uninstall the Nvidia driver > uninstall the Intel driver > restart > reinstall the Intel driver > restart > reinstall the Nvidia driver > restart, all while your computer is offline.
Community Manager
