Gray on home page

my game has been stuck on a gray screen all day, i did everything, tasking manager in both out the sims 4 game and ea, restarting my computer, doing the esc key thing, deleted and redownload the pack's i have the popup that tells u all the mods you have off so that's not an issues, google even said to push a alt+enter to force it in and out of fullscreen but it didn't work and now the sizing on my laptop look weird, i have a hp with 1 terabytes and still a ton of space so storage isn't an issue, my game fully up to date, and i just bought a ton of pack, ig im just mad? i was looking forward to play after work :( what do i do?