[LD] [DU] Memorial Portraits/Graduation pictures show up blank

Hello. May I confirm, after changing your settings to DX9 and getting an image, what happens if you go back to DX11? Does it retain the proper image or does it revert to the blank/distorted white image?

It appears that changing to DirectX 9 in settings fixes the bug. Perhaps we should edit the main post to insert this information for the developers to see.

I have checked this thread for quite some time now but have only recently found out about this work-around since it was buried in the comments.

Hi. Personally, I've switched back immediately, and all my pictures retain their proper looks

This fixed the problem!!!

Hi. Yes, if you switch back to DX11 the funeral portrait and graduation portrait will be ok. When I had a funeral I switched to DX9, completed the funeral and then switched back to DX11 and the portrait was ok. I did the same thing with the graduation photos.

t1u2yiepoqex​ rostsit​  Thank you both for your insights! I hope the developers can see this. This information will definitely help in fixing the bug entirely.

Yo. I just tested this. I found out that changing to DirectX 9 will fix the bug. However, when you return to DirectX 11, the fixed memorial portraits will retain the correct image but if you update the memorial portraits again, the bug will return.

I tested it further. Switching to DirectX 9 will fix the bug. However, when you return to DirectX 11, the correct image will be retained but if you update the portraits again, the bug will also return. And vice versa. This leads me to think that the bug is caused or intimately connected to DirectX 11.

You need to lock the portrait. If you lock it, the game will save the image. I have this bug for nearly a year. For me it started with the legacy portrait, even if it was locked, when I exited the game and ran it again, the portrait was simply blank. Now the bug moved to the funeral and graduation portraits. It is a DX 11 problem for sure. I think I had all image-related problems: I had black, blank, blurred images. Even photos taken in one household and found in the next household. I think there are many bugs related to photos. Hopefully they can solve them soon.

Thanks for this. Switching DirectX 9 before the University Graduation fix it to me, now I have a Graduation portrait. This required me to load a previous save BEFORE the event because this does not recover the blank Graduation portrait AFTER the event.