Packs showing as deactivated in-game

As my game was updating I purchased both the adventure awaits and seasons expansion packs. While I understand there has been an issue with the latest update regarding cc and mods, I've experienced this issue with mods both turned off and removed from the files, and cross referenced a new save game to be double sure. I got the normal pop up that you get when you purchase new packs but also received the pop up for some of the expansion packs that I had already owned. Of note, it claimed in world selection that the "adventure awaits" world had not finished installing, but in cas it claimed i didn't own either pack. I cleared the cache for both the game and the ea app, restarted both as well as my computer,  repaired the game and even uninstalled and reinstalled both packs, and have now spent 3+ hours trying to figure out the issue.