Packs showing as deactivated in-game

i have the same problem but I am on Mac

I need to know please why is my realm of magic expansion pack not working?? I paid for that with real money and now I cannot travel to Glimmer brooke it says “world not installed”  but I installed it and made sure to uninstall and install again and I repaired the game at least eight times (it also says I already own the game) and I’m still not able to travel to this world.
I have a MacBook Air and It wouldn’t let me get a refund on the website even though I only had this pack for 6 days, but because of the update I physically cannot use the perks of something I buy!? Please fix this I can’t be the only one with these problems

do u have by chance a tutorial on Mac too? we don`t have the %userprofile% thing or at least I`m not finding it

you're an angel thank yoouuuuu<3

Same here! this rlly needs to get fixed, i didn't pay 30 bucks to not be able to play the game !!

Same is happening to me! I’m brand new and the first two packs I bought I’m having this issue. I want my money back. Is this from the update?

How?!

I encountered the same problem. I bought two DLCs, but one of them, Cottage Living, always shows as not downloaded in the game.

Me too! Same problem.

Same! I uninstalled every single pack and base game, removed mods, cleared cache, etc. It doesn’t show that I just brought a new ep as well as when I load into the game the world map for that ep shows up grey.