Packs showing as deactivated in-game

I decided to buy horse ranch yesterday on the sale and it’s not working. I’ve been in touch with EA, we tried several things and nothing worked. It says from the EA app that it’s installed and downloaded, but when I enter into the game it says the world not installed and once downloaded to restart the sims 4. Is this because of the update yesterday?

The purchased and installed Hooray for College add-on appears as deactivated in the game

Omg seriously this is all I had to do, and I’ve just spent the last hour talking to the EA team trying ABSOLUTELY everything to get the pack to work. Thank you queeeen ❤️

Hey everyone, I'm having the same issue but mine is a bit trickier. It's specifically Outdoor Retreat, Spa Day and Get To Work. These were activated via codes, on release, through the EA app (Origin at the time). Through the new pack selection menu, other packs have checkboxes and are tagged as installed. These ones do not have checkboxes, and say they are Not Installed. I can't select them. They also show up greyed out in-game through the pack picker in buy/build either. Picture attached. I have packs through Steam and EA app, and launch the game through Steam.

EDIT: I've attempted to repair the game and that did not fix it.

EDIT #2: Spooky Stuff, Perfect Patio and Cool Kitchen are also not showing up.

EDIT #3: SOLVED! For some reason my packs were uninstalled and I had to redownload them via the EA app and activate them in-game. Not sure what happened. But it's fixed!

Mine is doing the same thing! Did you get yours figured out?! I haven’t tried again since yesterday. 

BLESS YOU 🩵

thank u sooooo much I've spent the last 12 hours trying to figure this out <3 bless u bless u

I bought the city living pack and every time I go to the worlds map it show up as "finish downloading", but I already finished downloading it.

I'm having the same issue with Royalty and Legacy. Following if you get an answer.