Packs showing as deactivated in-game/Not active after purchase

i bought three expansion packs yesterday and the items and worlds are not showing up in my game. on steam and EA app they show as installed but when i load up the game, the worlds are greyed out and say they will be available when i install the packs and the items like hair and clothes aren't in CAS. i have uninstalled and reinstalled the packs as well as the entire base game and other packs i own but nothing. i have cleared cache, moved the license folder, done every little troubleshooting the 6 different support agents told me to do and now apparently this issue can not be fixed by agents so i was redirected to the forums. insane that EA support can't do anything about their own products. they even told me to contact steam who can not help with EA products.