Ideas

New Spectator

6 days ago

Status:

Verified

Packs/Worlds showing as deactivated in-game/Not active after purchase

I downloaded the For Rent pack and in my game files it says the pack is there but in CAS and in build mode etc it says I don't own it, I have repaired sims and the EA app but the issue is still not f...

New Spectator

2 days ago

With the last sale I bought a few different packs, one of them being the Businesses and Hobbies expansion pack. Everything updated and downloaded, but upon entering my game to build a home business I realized none of the content from the Businesses and Hobbies pack was in my game. All the other packs were, but in the build mode filter pack list it stated I didn't own Businesses and Hobbies.

I tried repairing my game through the EA app, uninstalling and reinstalling just the Businesses and Hobbies pack, and contacting tech support, but to no avail it is still not showing up in my game. It says in my EA library that it is downloaded and installed however.

Any ideas on what to try next? Photos attached show the in game build mode and EA download manger. I don't play with any mods or anything.

Mila160502
New Spectator
2 days ago
I'm having the same issue with my game!! It says in the EA app that its downloaded and shows up in the game but doesnt allow me to access the worlds or CC from the pack. Have tried everything, clearing the cache, repairing the game, uninstalling and reinstalling.
- yaenlal
  New Spectator
  2 days ago
  Just found out how to fix it! Somehow my pack was deactivated, I had to go into the game, click 'Marketplace', and then 'My Collection'. Click on the button that says 'Pack Selection' and make sure all are check marked. Hopefully this resolves your issue too!!
  - Ash_cakes1
    New Spectator
    2 days ago
    You’re a saint!!! I was having this issue and you just fixed it.
SamiSimlish
Rising Newcomer
2 days ago
OMG YOU ARE AMAZING! After downloading Businesses and Hobbies, Nordhaven was grayed out and it said, “World not installed.” I have been trying to figure this out for hours! I restarted the app about 20 times, repaired, uninstalled, cleared the cache and nothing worked. THANK YOU!!
paulardilla
Seasoned Observer
2 days ago
I'm having the same issue but with two kits that I bought even before the Marketplace update, they show as installed in the "Manage add-ons" section, so I don't really know what is going on, I have deleted the EA App's cache and repaired the game. The only thing is that I don't have the latest update of the game because of the mess it caused, but still I got the kits BEFORE said patch, so...