Ideas

New Spectator

4 days ago

Status:

Verified

Packs showing as deactivated in-game/Not active after purchase

I downloaded the For Rent pack and in my game files it says the pack is there but in CAS and in build mode etc it says I don't own it, I have repaired sims and the EA app but the issue is still not fixed. Thanks

Edit By crinrict: Adjusted Title

Note by crinrict

Workaround

Make sure the game is closed

Create a backup of your user folder

Move the following file to the desktop: Documents > Electronic Arts > The Sims 4 > userSettings(.ini)

Start the game again and check if the pack no appears.

Start your save and check if everything else is in order

Delete the file you moved to the desktop and enjoy the new pack.

Be aware that this will reset all your disabled packs so if you have any disabled, you can also enable/disable packs in Marketplace > My Collection > Pack Selection

202 Comments

Gailbaby22
New Spectator
4 days ago
I downloaded three expansion packs and downloaded them but the game says i still need to install them. I deleted the base game and reinstalled it since my expansion packs would have to reinstall as well and that didnt work either
squashy-bubble13
New Spectator
4 days ago
I'm also having this issue but with at least 20 add ons. I've been trying to fix mine for now 4 hours and I'm beyond defeated.
d789e76131c65121
New Spectator
4 days ago
I literally bought the game today and it will not activate, the purchase went through, I've restarted the app, I've repaired the add Ons, I've cleared the cache, i even went through and uninstalled sims 4 and the EA app. Genuinely what else can i do to solve this i just wanted to play with the expansion pack and nothing i have done has worked.
Mimabird
New Spectator
4 days ago
I just bought Horse Ranch, and it is all downloaded and installed on the EA app. However, when I am in game, I go to the world menu and it says I own the pack, but it is not installed. I have tried restarting the game multiple times, uninstalling and reinstalling, but it doesn't work.