Packs showing as deactivated in-game/Not active after purchase

Mine is doing the same thing! Did you get yours figured out?! I haven’t tried again since yesterday. 

Hey everyone, I'm having the same issue but mine is a bit trickier. It's specifically Outdoor Retreat, Spa Day and Get To Work. These were activated via codes, on release, through the EA app (Origin at the time). Through the new pack selection menu, other packs have checkboxes and are tagged as installed. These ones do not have checkboxes, and say they are Not Installed. I can't select them. They also show up greyed out in-game through the pack picker in buy/build either. Picture attached. I have packs through Steam and EA app, and launch the game through Steam.

EDIT: I've attempted to repair the game and that did not fix it.

EDIT #2: Spooky Stuff, Perfect Patio and Cool Kitchen are also not showing up.

EDIT #3: SOLVED! For some reason my packs were uninstalled and I had to redownload them via the EA app and activate them in-game. Not sure what happened. But it's fixed!

Omg seriously this is all I had to do, and I’ve just spent the last hour talking to the EA team trying ABSOLUTELY everything to get the pack to work. Thank you queeeen ❤️

The purchased and installed Hooray for College add-on appears as deactivated in the game

I decided to buy horse ranch yesterday on the sale and it’s not working. I’ve been in touch with EA, we tried several things and nothing worked. It says from the EA app that it’s installed and downloaded, but when I enter into the game it says the world not installed and once downloaded to restart the sims 4. Is this because of the update yesterday?

Crystal Creations and Silverscreen Kit are showing up as not owned in the gallery and it will tell me I don’t own content from those packs when I want to download a sim. Yet the assets are there. The assets from those two kits have loaded, just the EA gallery says I don’t own those two packs.

Hi Seraph2828​ 

I merged your post with the main thread for this.

Unfortunately I'm having the same issue I'm now restarting my computer, I just bought 3 packs they've been installed, my games load up screen even recognized me getting the new packs but when I go to use them let alone find them it says I don't own the item. I've made sure I'm logged into the same account as always and I'm still having the issue. Have you figured yours out? 

As my game was updating I purchased both the adventure awaits and seasons expansion packs. While I understand there has been an issue with the latest update regarding cc and mods, I've experienced this issue with mods both turned off and removed from the files, and cross referenced a new save game to be double sure. I got the normal pop up that you get when you purchase new packs but also received the pop up for some of the expansion packs that I had already owned. Of note, it claimed in world selection that the "adventure awaits" world had not finished installing, but in cas it claimed i didn't own either pack. I cleared the cache for both the game and the ea app, restarted both as well as my computer,  repaired the game and even uninstalled and reinstalled both packs, and have now spent 3+ hours trying to figure out the issue.

Me too just purchased a bundle and it’s doing the same