Packs showing as deactivated in-game/Not active after purchase

Mine is doing the same thing! Did you get yours figured out?! I haven’t tried again since yesterday. 

Hi,

I downloaded sims 4 yesterday and bought life & death, seasons, cats and dogs, realm of magic and perfect patio. I downloaded these to the game last night and everything was fine. 

this morning I have gone to download city living which I bought last night too and it downloads then when I go in game it says world not installed. 
I have tried everything to try fix it, I have uninstalled the pack and redownloaded it, cleared cache, I’ve also repaired the game on the EA app. I don’t know if this is part of the ongoing problems after the update yesterday. I also use a few mods

I hope someone can help :)

BentheLegend05​  Is this your issue?

Packs showing as deactivated in-game | EA Forums - 13261188

If so, you can reenable your pack(s) under Marketplace > My Collection > Pack selection.

I had to uninstall my full sims 4 game after the 3/17/2026 update then when I reinstalled base game plus some packs and kits it showed that it did but once I got in game only thing that showed was base game! I repaired game, cleared the cache & even uninstalled/reinstalled 3 times more times...plus deleted the EA app and reinstalled that just in case...everything in the ea app says it downloads fine and in the sims 4 pack file has the packs...so idk what to do?

BLESS YOU 🩵

thank u sooooo much I've spent the last 12 hours trying to figure this out <3 bless u bless u

I am currently having the same problem as you I got on this morning and when I went to my worlds half of them are missing I did all the steps I am getting irriatated

I bought the city living pack and every time I go to the worlds map it show up as "finish downloading", but I already finished downloading it.

I'm having the same issue with Royalty and Legacy. Following if you get an answer.