Packs/Worlds showing as deactivated in-game/Not active after purchase

I just bought and downloaded Businesses and Hobbies through steam, but it will not show up in game.

 I've ensured that it's downloaded both in steam and the EA app, restarted the game and my computer several times, cleared cache from EA and Steam, verified the game files, done EA app recovery, and uninstalled and reinstalled the Sims 4. All mods and custom content are disabled and I've tried uninstalling just the expansion pack, running the game, exiting, and then reinstalling the pack and nothing works. I am at a loss for what to try next and I don't understand why it won't show up. At one point after launching I got the banner introducing me to the pack in game, but every other time I've opened the game since then I've had no access to the pack. The world shows up that I've purchased it when I go to manage worlds, but it's greyed out and saying the content isn't downloaded. No CAS items show up in create a sim either.

Any help would be greatly appreciated, I am at a complete loss for what to do.