I downloaded the For Rent pack and in my game files it says the pack is there but in CAS and in build mode etc it says I don't own it, I have repaired sims and the EA app but the issue is still not f...
Ideas
EE contact page is just directing me to a bot that asks the same questions over and over and sends me to the same unhelpful article
I downloaded three new packs today, they downloaded in the background as usual, the game showed me welcome notifications when they were finished and i restarted the game to activate them but when i tried to play any of the new content none of it showed up other than the world ravenwood which was greyed out and showing as still downloading even though the download was showing as completed elsewhere
I have tried: moving the mods folder, deleting all mods, delete the thumbnail cache folder, repair the install. uninstall and reinstall all the packs. clear the EA app cache. multiple attempts to repair the install. all the packs are showing as installed in my EA app but now completely invisible in game, the game is not detecting them at all and EA's contact us for support chat page seems to be a mirage with only a useless bot that goes around in circles.
Also having this issue and was coming here to report!! I just want to play my game
Don't uninstall/reinstall any other of your working DLC. It sounds like the same thing that happened to me is happening to you and if you do what I did (full reinstalled) NONE of your DLC will work. Don't have a solution yet but... just a warning so you don't lose everything but the base game like I did.
I'm also having the same issue with an expansion pack I bought today. I also bought a game pack and stuff pack but haven't got far enough in to see if they are having the same issue as the expansion pack. My download/add-on manager says they are downloaded, I've restarted the game but when I try to access the new world, it's faded out and says it will be available after it's fully downloaded and restarted. I've uninstalled, re-installed, restarted and it's still doing the same. If I access my content through the marketplace it actually shows "deactivated" over the newly purchased expansion pack. Stupid!
I figured out what I was doing wrong. Apparently, you now need to go into Marketplace, look under the "My Collection" tab and choose to 'Manage' (I think that was the option) then it will allow you to select or deselect all of the content you own. I realized that none of the new content I had just bought was selected or enabled. I clicked on each one to make sure it had a green checkmark and okay'd the selections. I think I had to re-start? But this time the new DLC's were all there, available and active to use.
Thank you. 5 hours of my very limited time waisted troubleshooting this issue. Your post here was the solution. I would not have found the answer on my own because I was looking at the back end or maybe something I have done, Thank you again for taking the time to put this information here.
I'm having the exact same issue, none of my packs are showing up in game are are fully installed on EA.
I just want to playyyyy😢
Did you tried to enable it from the marketplace ( apparently it can be hidden there)
I have had the same issues too. I bought 2 expansion packs and neither of them worked. On the EA app it says they are downloaded but when I go into the game I also have the greyed out things and it says it hasn't downloaded. I also tried loads of different things and I even resorted to uninstalling it on steam and redownloading it, which also didn't work. I had a look on reddit and tried my best to follow peoples instructions but nothing they said to do helped. I just want to try out the expansion packs I bought. Any tips or information would be great.
I also have this issue. I went to the Marketplace, but was only able to select and "install" the few kits that I own. I cannot select any of the expansion or game packs, even though clicking on them confirms that I own the items. The items also appear downloaded and installed in EA. I have repaired the game, cleared the cache, and verified the game files for the 4 items that I purchased through Steam.
Dang it!
Found this thread about 30 seconds after I did a full uninstall as the 3 new expansion packs I bought weren't showing up.
Well, at least I know what to do when the re-install completes. Thanks everyone for finding the fix.Having the exact same problem with a new pack I just purchased
I’m having this same problem
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