I downloaded the For Rent pack and in my game files it says the pack is there but in CAS and in build mode etc it says I don't own it, I have repaired sims and the EA app but the issue is still not f...
Ideas
EE contact page is just directing me to a bot that asks the same questions over and over and sends me to the same unhelpful article
I downloaded three new packs today, they downloaded in the background as usual, the game showed me welcome notifications when they were finished and i restarted the game to activate them but when i tried to play any of the new content none of it showed up other than the world ravenwood which was greyed out and showing as still downloading even though the download was showing as completed elsewhere
I have tried: moving the mods folder, deleting all mods, delete the thumbnail cache folder, repair the install. uninstall and reinstall all the packs. clear the EA app cache. multiple attempts to repair the install. all the packs are showing as installed in my EA app but now completely invisible in game, the game is not detecting them at all and EA's contact us for support chat page seems to be a mirage with only a useless bot that goes around in circles.
I'm also having the same issue with an expansion pack I bought today. I also bought a game pack and stuff pack but haven't got far enough in to see if they are having the same issue as the expansion pack. My download/add-on manager says they are downloaded, I've restarted the game but when I try to access the new world, it's faded out and says it will be available after it's fully downloaded and restarted. I've uninstalled, re-installed, restarted and it's still doing the same. If I access my content through the marketplace it actually shows "deactivated" over the newly purchased expansion pack. Stupid!
I figured out what I was doing wrong. Apparently, you now need to go into Marketplace, look under the "My Collection" tab and choose to 'Manage' (I think that was the option) then it will allow you to select or deselect all of the content you own. I realized that none of the new content I had just bought was selected or enabled. I clicked on each one to make sure it had a green checkmark and okay'd the selections. I think I had to re-start? But this time the new DLC's were all there, available and active to use.
Thank you. 5 hours of my very limited time waisted troubleshooting this issue. Your post here was the solution. I would not have found the answer on my own because I was looking at the back end or maybe something I have done, Thank you again for taking the time to put this information here.
Yes!!! This was the fix! Thank you!
I'm on a MacBook (hopped over here since I couldn't find any posts on the Mac forum) - but I want to confirm this solved the problem for me as well.
Featured Places
Read First
- EA_Cade1 month ago
The Sims Team