I downloaded the For Rent pack and in my game files it says the pack is there but in CAS and in build mode etc it says I don't own it, I have repaired sims and the EA app but the issue is still not f...
Ideas
Good morning. I purchased three expansion packs for The Sims 4 (Snowfall, Wedding Stories, Toddlers) using Paysafecard. The expansion pack folders (EP10, GP11, SP12) are visible in the game files on the hard drive, but the game says in the main menu that the expansion packs are not installed. I've already repaired the game, cleared the EA App cache, and reinstalled the game, but the problem persists. Please check the permissions for these expansion packs on my account.
oliweczka599 Please open Marketplace > My Collection and see whether the packs are listed as deactivated. If so, you can reenable them with the Pack Selection button.
It worked only for kits, and they were labeled as "deactivated." For everything else, it says "not installed," but in the EA app, it shows that everything is installed. I can't do anything with the DLCs in Marketplace, since they have to be managed externally - can't "install" them through storage manager, nor select them in pack selection.
THANK YOU!
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- EA_Cade3 months ago
The Sims Team