Packs/Worlds showing as deactivated in-game/Not active after purchase

I just bought a spring bundle with the three packs and it’s not letting me play them. It took my money says they’re downloaded gave me the introduction screen and now it says I don’t own any of that content that I can’t play it like it when I go to filter and I try to like filter through for the packs that I bought it says I don’t own any of them so it just took my money and gave me nothing. So done with this game after this.

Thank you so much!!! This just worked for me

Hey simalicious357​, 

Since you've already tried reinstalling and repairing the game to no avail, please try clearing the EA App's cache before repeating those steps again. Sometimes, the cache keeps old install data, which can interfere with the reinstallation. 

Also, do double-check that the EP20 folder is in the same location as the base game, and wait until the install is complete before launching your game. Thanks! 

thank you SO much! i struggled with this for hours today until I finally found this thread. <3 

Hey all, I found a solution on another thread! We have to activate our new packs on the marketplace. Go there and then go to my collection. You'll see the deactivated ones and select them. Then the game will ask you to restart and click yes then after that the packs will work! 

Hey, you have to activate your new packs on the marketplace! I found this solution on another thread. Go to the marketplace and then my collection and then select the deactivated packs and it will ask you to restart the game and then those packs should work! My new one did! 

Thank you so much!!! EA should have told us all this after the update. 🙄 

I tried to download a lot from the gallery. Tells me I have all of the packs for it but when I go to download it tells me I am missing stuff?? I own everything that was used to build this lot so why? Cannot we not do an update without making the game worse???

Also when I try to filter by packs that I own none of my kits are checked off. It looks like I own none of the kits when this is so not true! I own a lot of them. Fix the freaking game already, this is beyond ridiculous!!

Same thing happened to me today with Adventure Awaits! I've never used CC or Mods so that's not the issue at all, it's something else. Probably the new update. 🙄

Same thing happened to me today! I updated the game, then purchased and installed AA and I can't open the world or access anything! I repaired my game, uninstalled and reinstalled and still the same!