Packs/Worlds showing as deactivated in-game/Not active after purchase

Hi,

Yes this ended up being the issue I looked in marketplace and said deactivated. It’s all fixed now and running 

Thanks for the help :)

I think there’s an update going on with the Sims 4, and everyone has been struggling with this same issue. This completely solved it. Thank you so, so much!

Purchased Royalty pack, have done everything - uninstalled game, reinstalled game, freed up space turned off other packs, the pack wont show up. I have receipt that i bought it, but the game tells me I dont own it in CAS. Dont have the world in gameplay , nothing. I dont have any mods or cc, never had.

 Id appreciate being able to play the pack I just spent $45 on,....

I'm glad I could help!

queenmily​ So when you enter the game at the main menu just click on the marketplace and select "my collection" then you will see all your packs. Select the ones you want using the checkbox. All the packs are in separate categories based on pack type. You can also uninstall and install packs from the "Manage Storage" section

EDIT: FIXED ISSUE

I recently bought the For Rent, Growing Together, Nifty Knitting, and Werewolves packs. I have the email confirmations, the money is gone from my card and the content is showing as downloaded in the EA app. 

I have tried EVERYTHING to get them to work but no matter what I do, when I launch the game the packs are showing as not downloaded / not owned content. I have reset the app and the game, repaired everything, trashed all my mods, checked file locations, logged out and logged back in, literally every fix I've seen on here. 

I just want to use the packs I purchased. Can anyone help please? There's no error code or anything so I don't even know what's wrong.

how did you activate them?

mine says the pack selection can only be accessed in the main menu. but when i go to main menu its no where to be found.

Under "Pack Selection" you'll see boxes to check off. If they are deactivated you check them and click "Confirm" it will give a warning about deactivating but it will actually activate them. To see if they are activated after that check the pack selection again and see if the grey deactivate sign is gone

Why I can't play my installed Discover university it say's deactivated can this be fix

Here's the steps:

1. Go to "Marketplace"
2. Go to "My Collection"
3. Go to "Pack Selection"
4. Check the box of the pack you want to activate/deactivate and click "Confirm"