Packs/Worlds showing as deactivated in-game/Not active after purchase

My DLC wont show up as owned in my game. It says that the packs are not owned, but they are installed. I have repaired the game, uninstalled Sim 4 and each pack, to no avail. I would greatly appreciate some help, as its frustrating not being able to play the game. ESPECIALLY after the last update.

Same here, my occults won't pop up at all besides alien...

Same for me on PC. I bought and downloaded two new packs today. I downloaded, uninstalled and then downloaded again. The worlds show up but are grayed out, saying that the expansions need to be installed, and restart the game. Extremely frustrating.

EA really needs to fix this.

Same! I uninstalled every single pack and base game, removed mods, cleared cache, etc. It doesn’t show that I just brought a new ep as well as when I load into the game the world map for that ep shows up grey. 

The same thing is happening to me with Growing Together and Cottage Living right now. I’ve done literally everything recommended online and I’m so frustrated. Any help is appreciated.

Me too! Same problem.

I encountered the same problem. I bought two DLCs, but one of them, Cottage Living, always shows as not downloaded in the game.

How?!

Same is happening to me! I’m brand new and the first two packs I bought I’m having this issue. I want my money back. Is this from the update?

Me too :/ Strangerville says it’s downloaded but it won’t show up in CAS and i’ve followed what google says.