Packs/Worlds showing as deactivated in-game/Not active after purchase

This is what worked for me!

Mine is not working either…. Maybe it is an overall problem? 

SOLVED. So irritating. Within the game, I opened Marketplace > My Collection and saw that these three packs had been deactivated.  I then clicked Pack Selection to reenable them, then restarted the game. This worked. Active should be the default. I didn't ask for Marketplace and probably won't use it. So frustrating.

I did the same!!!! Just came to write that to you!! I saw it in another sub! I have never experienced something like that! 

Hi!

I think my game runs through Steam, but I bought three expansion packs through EA and now I can't connect them to Steam.

They don't show up on Steam or in the game. But EA says I bought and downloaded them.

I need help. I wanted to play :(

Have you been able to fix it. Mine is doing the same thing .

Hi! you have to go to marketplace then my collection then activate your packs 

I bought Adventure Awaits last night, the payment went through and I've installed it on the EA app. When I go to my current save, the world says i own it, but it's not installed on my PC - the clothing and build items are not available at all. I made a new save with no mods, the same thing happened. I've repaired the game, restarted my pc, and I have uninstalled Adventure Awaits and reinstalled again. Please help!!!!

Edit: I deleted Malware Bytes from my PC and allowed Sim4 through Windows Defender - I thought that worked, but it just gave me the notification  that I had downloaded the pack. I think my problem is that my game is unable to access the marketplace/connect online. When I click "connect" it just loads for a long time and tries to connect but can't. 

Same thing happened for me, just with the For Rent expansion.

Same issue. I have:

• Restarted computer and EA app
• Run App Recovery
• Uninstalled and reinstalled pack
• Repaired game