Packs/Worlds showing as deactivated in-game/Not active after purchase

Thank you so much!!! This just worked for me

I just bought a spring bundle with the three packs and it’s not letting me play them. It took my money says they’re downloaded gave me the introduction screen and now it says I don’t own any of that content that I can’t play it like it when I go to filter and I try to like filter through for the packs that I bought it says I don’t own any of them so it just took my money and gave me nothing. So done with this game after this.

With the last sale I bought a few different packs, one of them being the Businesses and Hobbies expansion pack. Everything updated and downloaded, but upon entering my game to build a home business I realized none of the content from the Businesses and Hobbies pack was in my game. All the other packs were, but in the build mode filter pack list it stated I didn't own Businesses and Hobbies.

I tried repairing my game through the EA app, uninstalling and reinstalling just the Businesses and Hobbies pack, and contacting tech support, but to no avail it is still not showing up in my game. It says in my EA library that it is downloaded and installed however.

Any ideas on what to try next? Photos attached show the in game build mode and EA download manger. I don't play with any mods or anything.

Thank you sooooooooooo much. I literally spent hours trying to fix this and NOWHERE - EA Help or ChatGPT or anywhere else was there a mention of this. 

I'm having the same issue with my game!! It says in the EA app that its downloaded and shows up in the game but doesnt allow me to access the worlds or CC from the pack. Have tried everything, clearing the cache, repairing the game, uninstalling and reinstalling.

Just found out how to fix it! Somehow my pack was deactivated, I had to go into the game, click 'Marketplace', and then 'My Collection'. Click on the button that says 'Pack Selection' and make sure all are check marked. Hopefully this resolves your issue too!!

You are angel thank you :)

 I purchased the Enchanted by Nature pack for The Sims 4, but it says “world not installed” in-game. Other packs I own are working fine, including newly purchased ones. I’ve already reinstalled the game, repaired it, and reinstalled the pack, but it still won’t show up. Any tips?

OMG YOU ARE AMAZING! After downloading Businesses and Hobbies, Nordhaven was grayed out and it said, “World not installed.” I have been trying to figure this out for hours! I restarted the app about 20 times, repaired, uninstalled, cleared the cache and nothing worked.  THANK YOU!!

Playing on Mac / Sequoia 15.6

Purchased the pack during the spring sale. It shows as "downloaded" in the "Manage Add-Ons" menu in the EA app, and I receive pop-ups about the skills when I load the game, but NONE of the pack content shows up in CAS, and only a FEW times in this hours-long journey has Iniscreen shown up—greyed out and inaccessible as "not downloaded yet", mind—in the world select menu. 

I have tried:

• Hitting 'Repair' more times than I can count. 
• Deleting all of my mods/CC + disabling mods/CC in the in-game menu.
• Deleting ALL of my saves.
• Doing App Recovery in the EA app.
• Deleting 'options.ini' + 'localthumbcache.package' in the documents folder.
• Uninstalling + re-installing the entire game (ALL expansion packs + game packs) twice. 

And the fruits of my labor, after all of that? Still not able to access any pack content in CAS, and Iniscreen has completely disappeared from the world select menu again.

Needless to say this is a VERY poor user experience and I am EXTREMELY frustrated.