Packs/Worlds showing as deactivated in-game/Not active after purchase

Same problem as comments above: downloaded an EP (Seasons) and a GP (StrangerVille) - in My Worlds the World of the EP looks like in the screenshot from Mimabird​ and no way to find the GP objects or gameplays. Restarting, Repairing, nor Re-installing did anything.

turns out it was the packs being deactivated. thanks for the help! although i dont understand why they would make it deactivated by default lol!

Hello!! How did you activate and registered them??? please, I have the same problem!

Hi, thank you for this suggestion! I just wanted to mention that this completely fixed my issue, in case anyone else needed to find something that worked. 🙏🏽

I downloaded and installed the new Royalty expansion pack after purchase this morning. I have sense restarted the game, the ea app, the computer and logged in and out of the app and it is still not showing the new content. The new world is unlocked but it is still grey and when I hover over it, it says once it's installed to restart the game... I checked the download manager which says it is downloaded and installed. 

I bought this expansion the morning of 03 / 21 / 2026. When I opened the game, the new pack did not show up as available to play, even though I downloaded it (it is confirmed as downloaded on the EA app). I tried deleting the pack and reinstalling it, restarting the Sims 4, and my computer to no avail. 

Thank youuu :)

 hi, I purchased the Enchanted by Nature pack for The Sims 4, but it says “world not installed” in-game. Other packs I own are working fine, including newly purchased ones. I’ve already reinstalled the game, repaired it, and reinstalled the pack, but it still won’t show up. Any tips?

Im also having this same issue!

How??