Packs/Worlds showing as deactivated in-game/Not active after purchase

Same issue. I have:

• Restarted computer and EA app
• Run App Recovery
• Uninstalled and reinstalled pack
• Repaired game

Same thing happened for me, just with the For Rent expansion.

I bought Adventure Awaits last night, the payment went through and I've installed it on the EA app. When I go to my current save, the world says i own it, but it's not installed on my PC - the clothing and build items are not available at all. I made a new save with no mods, the same thing happened. I've repaired the game, restarted my pc, and I have uninstalled Adventure Awaits and reinstalled again. Please help!!!!

Edit: I deleted Malware Bytes from my PC and allowed Sim4 through Windows Defender - I thought that worked, but it just gave me the notification  that I had downloaded the pack. I think my problem is that my game is unable to access the marketplace/connect online. When I click "connect" it just loads for a long time and tries to connect but can't. 

Hi! you have to go to marketplace then my collection then activate your packs