Packs/Worlds showing as deactivated in-game/Not active after purchase

Okay so during the update my sims didn't work because i have the WW mod but after they sent out another update it fixed it. yesterday 3/18/26 i bought the bundle and save deal off EA with Life or death, dine out, and my first pet. I have tried everything i restarted the game, the EA app, my computer, looked up stuff and deleted files that could cause glitching as well as checking the EA app to see if they actually downloaded, they did. i repaired it 20x I've full on logged out and back in 20x but still all 3 still say deactivated on the main game idk if its apart of the glitching in the game since the update but all my friends games seem to be running fine and mine does too except for my new stuff not working. this is genuinely making me so upset i just wanna play with my packs.  

Holy **bleep**.  That worked!  Thanks.  Would have been great if EA would've explained that all of your purchased content is in the marketplace.

I'm glad this isn't a permanent thing because it's been confusing for so many since they moved everything we owned to the Marketplace

How do you activate them? How do I know its active or deactivated?  i bought royalty and it wont show up .  Do you have a step by step?

When you click the game on and get to the start screen just go to the marketplace and click it. When there click "My Collection" and you'll see all the stuff you own. Anything deactivated will say it is and be grey. Go to "Pack Selection" and check the box of the one you want to activate. After you confirm it and it's done go back to your collection and it should now saw "Active" and be in green

Today, I attempted to download a sim I had made just a few weeks ago, and I was told I didn't own everything, so not everything would show. I haven't had this issue in a long time. 

I had the same pop up, so I checked the provided info. It said in the info that I had all the packs installed for it.

My sims 4 Expansions packs keep saying they are deactivated. I just bought one of them very disappointed. Would greatly appreciate if it could be fixed soon. Thank you

hello, 

i recently bought EP03, EP05, EP10, EP11. Have downloaded and installed them on EAapp. But when I try to access it in-game, it only detected I have bought the packs but have yet to install. Is there anything I can try to fix this error? Thank you!

Note: I'm using a MacOS, and have tried to run the Terminal. It's showing this

/System/Volumes/Data/Applications/EA Games/The Sims 4 Packs/__Installer/DLC/EP03

/System/Volumes/Data/Applications/EA Games/The Sims 4 Packs/EP03

/System/Volumes/Data/Applications/EA Games/The Sims 4.app/Contents/Delta/EP03

/Applications/EA Games/The Sims 4 Packs/__Installer/DLC/EP03

/Applications/EA Games/The Sims 4 Packs/EP03

/Applications/EA Games/The Sims 4.app/Contents/Delta/EP03

/System/Volumes/Data/Applications/EA Games/The Sims 4 Packs/__Installer/DLC/EP05

/System/Volumes/Data/Applications/EA Games/The Sims 4 Packs/EP05

/System/Volumes/Data/Applications/EA Games/The Sims 4.app/Contents/Delta/EP05

/Applications/EA Games/The Sims 4 Packs/__Installer/DLC/EP05

/Applications/EA Games/The Sims 4 Packs/EP05

/Applications/EA Games/The Sims 4.app/Contents/Delta/EP05

Hey HeatherD270​, 

It sounds like there might've been an issue with your install.

Please try the following steps to troubleshoot this:

1. Quit EA App and make sure the EA background services are closed in Task Manager
2. Delete the main folders for your packs in the install location (should be EP01, EP06, and EP08)
   The packs should be located in the same folder as your base game. If they're located in a folders within Documents, then it isn't installed in the right location.
3. Open EA App and reinstall those packs one at a time. Wait until it says 'Installation complete' before moving on
4. Start Sims 4 and check if the worlds are available

Let us know how it goes, thanks!