Packs/Worlds showing as deactivated in-game/Not active after purchase

i have bought the sims 4 horse ranch package, i uninstall then install it again because my game freezes every now and then. Now when I start the game it says that the horse ranch package is needed to play otherwise I will lose things in the game. although i have installed it..

and i have restart my pc. 

This worked, thank you so much!

ciaralandwehr​ 

Click on "Marketplace" on the main page and select "My Collection" then go to "Pack Selection" and you can click the white boxes to select the packs you want to activate if it says they are deactivated. Then click confirm

miphastrident​  B&H is an expansion pack, not a mod.  Are you having issues with some other mod not showing up or not being present in the game?

For B&H itself, open Marketplace > My Collection, click Pack Selection, and check the box on the pack icon.  Then restart your game.

Commenting just to say I’ve spoken with EA support about this multiple times. I also just bought a new pack and a pack I bought over 5 yrs ago now says deactivated along with the new pack I purchase. They said there’s not currently a solution but it’s apparently a global issue that they’re working on.

KayWav​ ShortVskid​  Please open Marketplace > My Collection and see whether your packs are deactivated there.  If they are, you can reenable them with the Pack Selection button (restart afterwards).

If that's not the issue, please see this guide:

⚙️[PC] [Mac] Sims 4 Missing Content (DLC) | EA Forums - 12636720

Have you been able to resolve this yet? I’m having the same problem. 

Hi people, I’ve just downloaded 3 expansions packs in one go, they were really fast at downloading which kinda made me a bit sus in the first place. I then load the sims4 up and my packs aren’t downloaded. When I go to manage my add-ons it says they’re installed. I’m so confused right now… help lol

I am currently having the exact same problem