Packs/Worlds showing as deactivated in-game/Not active after purchase

The same thing is happening to me with Growing Together and Cottage Living right now. I’ve done literally everything recommended online and I’m so frustrated. Any help is appreciated.

Me too! Same problem.

I encountered the same problem. I bought two DLCs, but one of them, Cottage Living, always shows as not downloaded in the game.

How?!

Same is happening to me! I’m brand new and the first two packs I bought I’m having this issue. I want my money back. Is this from the update?

Me too :/ Strangerville says it’s downloaded but it won’t show up in CAS and i’ve followed what google says. 

Same here! this rlly needs to get fixed, i didn't pay 30 bucks to not be able to play the game !!

you're an angel thank yoouuuuu<3

do u have by chance a tutorial on Mac too? we don`t have the %userprofile% thing or at least I`m not finding it

I need to know please why is my realm of magic expansion pack not working?? I paid for that with real money and now I cannot travel to Glimmer brooke it says “world not installed”  but I installed it and made sure to uninstall and install again and I repaired the game at least eight times (it also says I already own the game) and I’m still not able to travel to this world.
I have a MacBook Air and It wouldn’t let me get a refund on the website even though I only had this pack for 6 days, but because of the update I physically cannot use the perks of something I buy!? Please fix this I can’t be the only one with these problems