[PC] Controlled Folder Access blocking exe file/Error 21 or 22/Delivery Error

crinrict​ DracoDeiure​ Issa_dime_paris​ Fixed! Windows was blocking TS4.exe for some reason. I found a similar post that helped too. 

https://forums.ea.com/discussions/the-sims-4-technical-issues-pc-en/the-game-has-run-out-of-memory/11796692/replies/11796696

I saw it was blocking it every time I tried to play in the protection history. So you go to Windows Security > Protection History then you have to allow this app to make changes to your device. The last time I tried to play was earlier today and so I clicked that one and hit allow and game is up and running like no problem. Thanks for the help and I am grateful for this forum because I was getting really frustrated haha. I attached screenshots of what I did to help others get maybe fix theirs too.

I just wanted to add that I'm not sure the issue is a bug from Sims. When this happened to me, it affected everything in my OneDrive, including my Excel file where I track my finances and some other games saved there.

Hello all,

If any of you are still encountering this on the latest game version could you share your Electronic Arts folder as well as a video of this happening?

You can find this folder under Documents-> Electronic Arts.

If so, please send me a DM with a link to your folder and video. Instructions can be found here: [INFORMATION] How to Send User Files to The Sims 4 Team | EA Forums - 5048472 

Thanks!

Got Error code 21 when saving after the new update! Couldn't find anyone else talking about getting this error code.

When I open the game,my PC saids it'd blocked app or process - TS4_DX9_x64.exe
Which i went into setting & allowed the folder after i did that I stopped getting a Sims Delivery error i was also getting when the game opened,I clicked saved & it worked! Hopfully this helps anyone else getting Save Error Code 21
 [PC/Windows 10]

I'm at my wits end. I have followed EA's recommendations to get Sims 4 to stop giving me error code 00008:

1. Cleared out caches within the EA app, then restarted it.
2. Inactivated NordVPN security as a background protection to make sure it doesn't interact witht he game.
3. Restarted the router for possible connection issues.
4. Uninstalled and then reinstalled the EA app from the the EA website.
5. Restarted the whole computer.

Same problem still exist and I can no longer load my previous games and it continues to give me the same error code: 00008 download error.

I would love to purchase some add-on additions to my Sims 4 game but I am not willing to do so if the base game is not working. I am not a computer whiz and the above steps are all I know what to do. 

Is someone able to help me figure this out?

Thank you in advance!

Is your Sims delivery on or off for automatic deliveries? May try disabling it, then see if any deliveries are available and get them manually, I keep mine off. Not sure if it's related to your other issues, but I'd try that first.... you don't even have to start the game to disable it, do from the app, see if there are any pending downloads, don't turn it back on, then click to open the main menu screen.... get back to me btw the screen shot definitely helped (oh and I start a lot of my games on base these days, and I have everything (+CC/Mods) - it's a lot of fun starting there)) I'll check back JIC you reply.

Since the last update (not sure date Jan 31, Feb 1, 26?) I can't save my game.  I get error code 21.  I repaired, deleted cache, reinstalled tried to save "save as" nothing works.  I've been playing with cc"s and script mods disabled and an empty mod folder. (thats another story) and still this is happening and nothing works.  What can I do.  Is this something with my machine or is it at EA's end.  Is anyone else having this problem since the last update?

Try checking to see if your device is blocking the folder 'TS4_DX9_x64.exe' or something with 'TS4' in allowed files settings,that's what fixed it for me! once i allowed the filed it was working again!

Hi Ravensonng​ 

merged your post with the main thread.

Check first post for more info.