After the 19 August 2025 patch, my game is literally unplayable.
I am able to load as far as the main menu, and I can choose a save to load, but I cannot load any lots. When attempting to load a re...
Ideas
Hi, I’m facing a critical issue in The Sims 4 on PC after the August 19, 2025 update:
- I can open the game and reach the main menu, but when I try to load any household — even newly-created ones — the game crashes to desktop (no error message) or hangs indefinitely at the loading screen.
- I’ve tried all standard fixes: removing Mods/CC, deleting the localthumbcache.package file, and repairing the game via EA App. None of this helps.
- This issue consistently affects all households and is completely blocking my gameplay.
- I’m not alone — many other players report the same behavior in other threads.
edited title to be more specific. -puzzlezaddict
elreyhaoson Please post a screenshot of the error, unless you're getting this error:
Error Code 403:8717c2e9:20314deb | EA Forums - 12493022
in which case please use that thread instead.
Kerrybubbles Please use this thread if the issue clears up when you remove your Mods folder OR disable mods (sometimes only one works):
When Loading Save, Game Returns to Neighborhood Select Screen | EA Forums - 12488560
and this thread if it doesn't help, or if you've never used mods with this save:
Cannot Load Into Lots after Aug 19 Update | EA Forums - 12489119
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- EA_Cade12 months ago
Community Manager