[PS/XB] Cursor is missing

Hi EA Support,

I am experiencing a persistent bug in The Sims 4 on PlayStation 4 where the cursor/pointer is completely invisible. This issue occurs in both Live Mode and CAS, and even when creating a new family or household.

I have already tried the following troubleshooting steps without success:

• Pressing L3 + R3
• Entering Build Mode and returning to Live Mode
• Rebuilding the database in PS4 Safe Mode
• Reinstalling the game
• Starting a new family and world
• Checking for PS4 and game updates

Despite these attempts, the pointer remains invisible, making the game unplayable.

Please advise if there is a known fix, patch, or further steps I can take to resolve this issue.

Thank you for your help.

Best regards,

Elice.