[PS/XB] Game preferences resetting

Product: Sims 4

Platform: Xbox series x

Which language are you playing the game?: English

How often has this bug occur?: Every time i start the game

Game version number: 2.13.9.2310

What dlcs have been installed: Get to work, get together, get famous, seasons, cats&dogs, city living, island living, high school, growing together, snowy escape, eco lifestyle, discover university, vampires, dine out, spa day, parenthood, jungle adventure, strangerville, realm of magic, wedding stories, backyard, romantic garden, cool kitchen, spooky, vintage glamour, laundry day, toddler, my first pet, tiny living, nifty knitting, paranormal, home chef hustle, desert luxe kit, life and death, lovestruck, and Carnival streetwear kit.

What happens when the bug occurs?: My settings fall back to default settings.

How to find the bug?: Identify the problem

What do you expect to see?: My game settings to remain the same and not go back to default settings.

Any Custom content or Mods?: no

Did this issue appear after a certain patch or change made to your system?: yes

Describe the patch or change you made: Ever since my game updated for the “Nature’s Calling” event, my game settings would reset back to the default settings every time i enter the game and play a household. The only settings i change is the size of the margins and disabling the controls legend. After i change and hit “apply changes”, it’ll be fine and then i’ll leave the game, but when i start the game again my settings are defaulted and the controls legend is on again. This isn’t just me, this also happens to my mom too because she plays sims on the xbox one. How can this be fixed?