Ideas
Urgh endless loading is so annoying 😩I've seen that there's a few bugs on Xbox specifically that sounds like what you're experiencing with endless loading and freezing menu, you might be experiencing the bug for freezing/not loading after splash ad pop ups. In the bug reports there's one for Frozen game/menu after ad and theres also one for XB/PS crashing after update that includes endless loading issues that might help too. If you manage to get back into your game you can adjust the way Sims deliveries come through so it won't pop up on start up 🙂
trying to find those posts and I can’t find solutions or those posts. I hate to ask you to do the research for me. But forums are impossible for me, and I don’t have anything but my phone (no computer). Could you link what you’re referring to?