Ideas

Roseadoodle's avatar
Roseadoodle
Seasoned Traveler
3 months ago
Status:
Fixed

Shopping cart notification blocking UI

Since the last patch I have had continual popups show up on the shopping cart icon, promoting the, Grange Mud Room kit. I used to get a popup every now and again advertising this and that, but now it happens, every time I travel with a sim, every time I enter and leave CAS, every time I go into edit world. It covers in game notifications and is very distracting. At first when I enter the game there is noting on the cart for about 5 minutes, then the light shows up and the popups begin.

I am playing on PC, in a completely vanilla game that has never had mods/CC installed. I have all Expansion, game and stuff pack and also have most kits. 

I am finding this situation to be very invasive in my gaming time and it is putting me off playing and definitely putting me off purchasing any more kits or up and coming packs. 

Note from EA_Solaire:

Hi all,

Just a quick update - we've made some tuning adjustments for the notification that appears under the shopping cart. These tuning changes will impact the variety, frequency, and duration of these notifications. 

If these notifications don't clear out after about 10 seconds, please create a new bug report so we can continue to investigate. Thank you! 

If you're having issues with your game freezing due to main menu ads, please see the current bug report here: Frozen game/menu after ad

47 Comments

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  • SleepycatDSL's avatar
    SleepycatDSL
    Seasoned Veteran
    2 months ago

    And now your pushing the Halloween sale with the same aggressive pop up in-game as last month that blocks the game notifications.    

  • LadyAofPineapple's avatar
    LadyAofPineapple
    Seasoned Ace
    31 days ago

    The bug report for that was closed as "fixed" like no ma'am, the sale ended, that's what happened 🙄

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    29 days ago

    Hey there SleepycatDSL​ 

    Could you attach a screenshot or video to your post of this happening so we can continue to investigate? 

  • paalaki's avatar
    paalaki
    Seasoned Scout
    28 days ago

    The yellow bar saying to update the EA app within some amount of hours blocked the wishlist for me yesterday. I could see the number of things that were on sale via the pop-up but unable to click the wishlist as it was blocked by the yellow bar, so I gave up on even seeing what was on sale.

  • cchant86's avatar
    cchant86
    Seasoned Veteran
    26 days ago

    I've been experiencing this for several weeks and this is what it looks like on my screen. It's annoying because it won't go away unless I hover the mouse over the shopping cart icon, and it blocks the notification screen when it appears. It keeps popping up on its own randomly. I'm not doing anything to trigger it.  I don't have any mods or CC. 

     

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    15 days ago

    Hi all,

    Just a quick update - we've made some tuning adjustments for the notification that appears under the shopping cart. These tuning changes will impact the variety, frequency, and duration of these notifications. 

    If these notifications don't clear out after about 10 seconds, please let me know so we can continue to investigate. Thank you! 

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