Ideas

Sherlock2watson's avatar
Sherlock2watson
Seasoned Newcomer
4 months ago
Status:
Declined

Sims 4 only shows white screen when trying to launch the game from the ea app.

After installing the new October 22 base game update I have been unable to launch the game from the ea app on my pc. Whenever I click on the sims 4 tab on the ea app to play, my screen will flash black and white before it completely freezes on a white screen. I have already tried all the ways I can think of from removing my mods and cc from the sims 4 files. I have also tried to start the game with a clean file and repairing the game and I still have the same problem. I’m starting to feel very discouraged and frustrated that I won’t be able to finish taking part in the grim reaper challenges before it ends or be able to play the newest expansion pack life and death. If anyone can advise me on what to do or how to fix this problem that would be greatly appreciated. Thank you in advance for your replies! Vadish 💚

6 Comments

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  • Status changed:
    New
    to
    Troubleshooting

    Does your game start with DX9 or DX11 (you can tell by the exe name in the task manager).

     

    Also you have lots of errors with this: OmenCap.exe .. if you have this software running in the back, try turning it off before playing.

  • I have the exact same problem!!! Did you find a solution yet? I'm tryin to fix it for hours now 😔

  • Please also post your specs and check if your game starts with DX9 or DX11.

  • crinrict's avatar
    crinrict
    Hero+
    4 months ago

    That's just what your computer is capable of. To see what the game uses, open the task manager after you started the game.

    It looks like this is a bit of a techy issue and others in the tech forum have reported similar.

    I'm going to close this and ask you to post in the tech forum:   The Sims 4 Technical Issues - PC | EA Forums 

    There might already be similar threads there.

     

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