My sims either won't follow a command (just stand there) or they "do" it without actually moving. For example, they will go to sleep without getting into bed. I've linked to a video to better explain. As you can see from the video this is without mods/cc installed. I play on an M1(2020) Mac.
Edit By Crinrict: Adjusted Title fit the old fixed version of this
DominoBean21 When you say you refreshed the Sims 4 user folder, did you test with nothing added to the new folder? That includes your saves and other files but also downloads from the Gallery. If not, please generate another new folder and test a new save there, with fresh sims on a default EA lot.
If that doesn't help, please provide a dxdiag. Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop. From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.
Please also let me know what kind of install this is: EA App, Steam, Epic, mixed, or something else.
Separately, are you getting any lastexceptions when this happens? They'd be in the user folder as well. Please delete any you already have and let the game generate a new one. Open it, delete its first line of text, and attach it to a reply as with a dxdiag. Or you can copy the text and paste it into your reply.
Bri423 I understand if you don't want to try anymore, but I'm still here and haven't run out of ideas. So if you change your mind, feel free to come back. And in that case, let me know what happens when you try to uninstall the game with Revo Uninstaller.
Hi, that's why it's so annoying, I have exactly the same problem. It seems like there are a lot of us who are bothered by this. Please excuse my imperfect English.
This just started I think either Wednesday or Thursday but I have a household with 2 sims & one of them continuously glitches out. She won’t do normal tasks like before unless I click her to do something. She just stands there looking around & it snaps back to her looking around over & over. The footprint icon when a sim is walking somewhere is also glitching out it constantly exits itself out then re adds the animation. It’s really frustrating because it’s only that sim that it does that too & only when she’s at home. I’ve moved homes multiple times thinking it was the house or the neighborhood but it wasn’t. Please help!
I tried playing in a clean boot, no mods/no cc. Here is the lastException note, and i have attached a dxdiag.
<?xml version="1.0" ?><root>
<report><version>2</version><sessionid>38ff77282a093e1a68d77552</sessionid><type>desync</type><sku>ea.maxis.sims4_64.15.pc</sku><createtime>2025-09-27 00:26:42</createtime><buildsignature>Local.Unknown.Unknown.1.118.242.1030-1.200.000.677.Release</buildsignature><categoryid>constraints.py:1305</categoryid><desyncid>38ff77282a093e1a68d77552</desyncid><systemconfig/><screenshot/><desyncdata>[manus] Error during initialization of service tuning_instance_manager. This will likely cause additional errors in the future. (AttributeError: 'Somewhere' object has no attribute '_enforce_social_group_routing_surface') Traceback (most recent call last): File "T:\InGame\Gameplay\Scripts\Core\sims4\tuning\instance_manager.py", line 283, in _execute_gen File "T:\InGame\Gameplay\Scripts\Core\sims4\tuning\instance_manager.py", line 304, in _execute_func_and_calculate_time File "T:\InGame\Gameplay\Scripts\Server\interactions\interaction_instance_manager.py", line 50, in on_start File "T:\InGame\Gameplay\Scripts\Server\interactions\interaction_instance_manager.py", line 105, in _use_animation_constraint_cache File "T:\InGame\Gameplay\Scripts\Server\animation\animation_ac_cache.py", line 160, in read_ac_cache_from_resource File "T:\InGame\Gameplay\Scripts\Server\animation\animation_ac_cache.py", line 188, in _merge_cached_constraints File "interactions\constraints.py", line 1305, in interactions.constraints.Constraint.get_enforce_social_group_routing_surface AttributeError: 'Somewhere' object has no attribute '_enforce_social_group_routing_surface'rtim=0 Client Session Time: 23.83 Num Save Errors: 0 Num Load Errors: 0 Current Game State: 0x96d01090 LoadingScreenActiveFlag: 1 Origin Version: 13,560,0,6073 Modded: False SystemInfo: Windows 11 10.0.26100 GPU: NVIDIA GeForce RTX 2080 SUPER 32.0.15.8129, GUID: A70EE308-9FFA-11EF-8F3B-CE5C70B8B199 </desyncdata></report>
<report><version>2</version><sessionid>38ff77282a093e1a68d77552</sessionid><type>desync</type><sku>ea.maxis.sims4_64.15.pc</sku><createtime>2025-09-27 00:27:00</createtime><buildsignature>Local.Unknown.Unknown.1.118.242.1030-1.200.000.677.Release</buildsignature><categoryid>carry_elements.py:629</categoryid><desyncid>38ff77282a093e1a68d77552</desyncid><systemconfig/><screenshot/><desyncdata>Exception in Sim Timeline: Exception running Element (RuntimeError: [rmccord] enter_carry_while_holding: Interaction running fridge_CreateTray:689 on object_fridgeLOW_01:0x06561559efa3147c (guaranteed) does not have a carry_track, which means its animation tuning doesn't have a carry target or create target specified in object editor or the posture manifest from the swing graph does not require a specific object. StackVar: Found: ( running fridge_CreateTray:689 on object_fridgeLOW_01:0x06561559efa3147c (guaranteed)).process = CraftingProcess(recipe=recipe_Food_Homestyle_EggsToast-Large) Not Found: _auto_constraints ) Traceback (most recent call last): File "T:\InGame\Gameplay\Scripts\Server\scheduling.py", line 231, in simulate File "T:\InGame\Gameplay\Scripts\Server\elements.py", line 376, in _run File "T:\InGame\Gameplay\Scripts\Server\crafting\crafting_interactions.py", line 2995, in crafting_sequence File "T:\InGame\Gameplay\Scripts\Server\crafting\crafting_interactions.py", line 3315, in _build_sequence_with_callback File "T:\InGame\Gameplay\Scripts\Server\carry\carry_elements.py", line 629, in enter_carry_while_holding RuntimeError: [rmccord] enter_carry_while_holding: Interaction running fridge_CreateTray:689 on object_fridgeLOW_01:0x06561559efa3147c (guaranteed) does not have a carry_track, which means its animation tuning doesn't have a carry target or create target specified in object editor or the posture manifest from the swing graph does not require a specific object. StackVar: Found: ( running fridge_CreateTray:689 on object_fridgeLOW_01:0x06561559efa3147c (guaranteed)).process = CraftingProcess(recipe=recipe_Food_Homestyle_EggsToast-Large) Not Found: _auto_constraintsrtim=0 Client Session Time: 23.83 Num Save Errors: 0 Num Load Errors: 0 Current Game State: 0x96d01090 LoadingScreenActiveFlag: 1 Origin Version: 13,560,0,6073 Modded: False SystemInfo: Windows 11 10.0.26100 GPU: NVIDIA GeForce RTX 2080 SUPER 32.0.15.8129, GUID: A70EE308-9FFA-11EF-8F3B-CE5C70B8B199 </desyncdata></report>
<report><version>2</version><sessionid>38ff77282a093e1a68d77552</sessionid><type>desync</type><sku>ea.maxis.sims4_64.15.pc</sku><createtime>2025-09-27 00:27:12</createtime><buildsignature>Local.Unknown.Unknown.1.118.242.1030-1.200.000.677.Release</buildsignature><categoryid>carry_elements.py:629</categoryid><desyncid>38ff77282a093e1a68d77552</desyncid><systemconfig/><screenshot/><desyncdata>Exception in Sim Timeline: Exception running Element (RuntimeError: [rmccord] enter_carry_while_holding: Interaction running fridge_CreateTray:1218 on object_fridgeLOW_01:0x06561559efa3147c (guaranteed) does not have a carry_track, which means its animation tuning doesn't have a carry target or create target specified in object editor or the posture manifest from the swing graph does not require a specific object. StackVar: Found: ( running fridge_CreateTray:1218 on object_fridgeLOW_01:0x06561559efa3147c (guaranteed)).process = CraftingProcess(recipe=recipe_Food_Homestyle_EggsToast-Large) Not Found: _auto_constraints ) Traceback (most recent call last): File "T:\InGame\Gameplay\Scripts\Server\scheduling.py", line 231, in simulate File "T:\InGame\Gameplay\Scripts\Server\elements.py", line 376, in _run File "T:\InGame\Gameplay\Scripts\Server\crafting\crafting_interactions.py", line 2995, in crafting_sequence File "T:\InGame\Gameplay\Scripts\Server\crafting\crafting_interactions.py", line 3315, in _build_sequence_with_callback File "T:\InGame\Gameplay\Scripts\Server\carry\carry_elements.py", line 629, in enter_carry_while_holding RuntimeError: [rmccord] enter_carry_while_holding: Interaction running fridge_CreateTray:1218 on object_fridgeLOW_01:0x06561559efa3147c (guaranteed) does not have a carry_track, which means its animation tuning doesn't have a carry target or create target specified in object editor or the posture manifest from the swing graph does not require a specific object. StackVar: Found: ( running fridge_CreateTray:1218 on object_fridgeLOW_01:0x06561559efa3147c (guaranteed)).process = CraftingProcess(recipe=recipe_Food_Homestyle_EggsToast-Large) Not Found: _auto_constraintsrtim=0 Client Session Time: 23.83 Num Save Errors: 0 Num Load Errors: 0 Current Game State: 0x96d01090 LoadingScreenActiveFlag: 1 Origin Version: 13,560,0,6073 Modded: False SystemInfo: Windows 11 10.0.26100 GPU: NVIDIA GeForce RTX 2080 SUPER 32.0.15.8129, GUID: A70EE308-9FFA-11EF-8F3B-CE5C70B8B199 </desyncdata></report>
</root>
My sims won't respond to commands. The commands either disappear right away, or it will say the sim is doing the command but they are just standing in one spot and their needs are not improving. I basically can't play the game at all. The game also occasionally will freeze and I have to ctrl/alt/del and sign out of my computer
I removed my mods folder from the game and started a completely new save file just to be sure. There are now no mods/cc in my game. PLEASE, if anyone can help me, it would be much appreciated! I'm hoping it's just a really simple thing that I'm missing! Thanks!
This is the lastException note i'm getting:
"<?xml version="1.0" ?><root>
<report><version>2</version><sessionid>4d8a42b7d1c3029a68d76772</sessionid><type>desync</type><sku>ea.maxis.sims4_64.15.pc</sku><createtime>2025-09-26 23:27:48</createtime><buildsignature>Local.Unknown.Unknown.1.118.242.1030-1.200.000.677.Release</buildsignature><categoryid>constraints.py:1305</categoryid><desyncid>4d8a42b7d1c3029a68d76772</desyncid><systemconfig/><screenshot/><desyncdata>[manus] Error during initialization of service tuning_instance_manager. This will likely cause additional errors in the future. (AttributeError: 'Somewhere' object has no attribute '_enforce_social_group_routing_surface') Traceback (most recent call last): File "T:\InGame\Gameplay\Scripts\Core\sims4\tuning\instance_manager.py", line 283, in _execute_gen File "T:\InGame\Gameplay\Scripts\Core\sims4\tuning\instance_manager.py", line 304, in _execute_func_and_calculate_time File "T:\InGame\Gameplay\Scripts\Server\interactions\interaction_instance_manager.py", line 50, in on_start File "T:\InGame\Gameplay\Scripts\Server\interactions\interaction_instance_manager.py", line 105, in _use_animation_constraint_cache File "T:\InGame\Gameplay\Scripts\Server\animation\animation_ac_cache.py", line 160, in read_ac_cache_from_resource File "T:\InGame\Gameplay\Scripts\Server\animation\animation_ac_cache.py", line 188, in _merge_cached_constraints File "interactions\constraints.py", line 1305, in interactions.constraints.Constraint.get_enforce_social_group_routing_surface AttributeError: 'Somewhere' object has no attribute '_enforce_social_group_routing_surface'rtim=0 Client Session Time: 37.75 Num Save Errors: 0 Num Load Errors: 0 Current Game State: 0x96d01090 LoadingScreenActiveFlag: 1 Origin Version: 13,560,0,6073 Modded: False SystemInfo: Windows 11 10.0.26100 GPU: NVIDIA GeForce RTX 2080 SUPER 32.0.15.8129, GUID: A70EE308-9FFA-11EF-8F3B-CE5C70B8B199 </desyncdata></report>
<report><version>2</version><sessionid>4d8a42b7d1c3029a68d76772</sessionid><type>desync</type><sku>ea.maxis.sims4_64.15.pc</sku><createtime>2025-09-26 23:29:28</createtime><buildsignature>Local.Unknown.Unknown.1.118.242.1030-1.200.000.677.Release</buildsignature><categoryid>carry_elements.py:629</categoryid><desyncid>4d8a42b7d1c3029a68d76772</desyncid><systemconfig/><screenshot/><desyncdata>Exception in Sim Timeline: Exception running Element (RuntimeError: [rmccord] enter_carry_while_holding: Interaction running fridge_CreateTray:21 on object_fridgeLOW_01:0x06561559efa3147c (guaranteed) does not have a carry_track, which means its animation tuning doesn't have a carry target or create target specified in object editor or the posture manifest from the swing graph does not require a specific object. StackVar: Found: ( running fridge_CreateTray:21 on object_fridgeLOW_01:0x06561559efa3147c (guaranteed)).process = CraftingProcess(recipe=recipe_Food_Homestyle_EggsToast-Large) Not Found: _auto_constraints ) Traceback (most recent call last): File "T:\InGame\Gameplay\Scripts\Server\scheduling.py", line 231, in simulate File "T:\InGame\Gameplay\Scripts\Server\elements.py", line 376, in _run File "T:\InGame\Gameplay\Scripts\Server\crafting\crafting_interactions.py", line 2995, in crafting_sequence File "T:\InGame\Gameplay\Scripts\Server\crafting\crafting_interactions.py", line 3315, in _build_sequence_with_callback File "T:\InGame\Gameplay\Scripts\Server\carry\carry_elements.py", line 629, in enter_carry_while_holding RuntimeError: [rmccord] enter_carry_while_holding: Interaction running fridge_CreateTray:21 on object_fridgeLOW_01:0x06561559efa3147c (guaranteed) does not have a carry_track, which means its animation tuning doesn't have a carry target or create target specified in object editor or the posture manifest from the swing graph does not require a specific object. StackVar: Found: ( running fridge_CreateTray:21 on object_fridgeLOW_01:0x06561559efa3147c (guaranteed)).process = CraftingProcess(recipe=recipe_Food_Homestyle_EggsToast-Large) Not Found: _auto_constraintsrtim=0 Client Session Time: 37.75 Num Save Errors: 0 Num Load Errors: 0 Current Game State: 0x96d01090 LoadingScreenActiveFlag: 1 Origin Version: 13,560,0,6073 Modded: False SystemInfo: Windows 11 10.0.26100 GPU: NVIDIA GeForce RTX 2080 SUPER 32.0.15.8129, GUID: A70EE308-9FFA-11EF-8F3B-CE5C70B8B199 </desyncdata></report>
<report><version>2</version><sessionid>4d8a42b7d1c3029a68d76772</sessionid><type>desync</type><sku>ea.maxis.sims4_64.15.pc</sku><createtime>2025-09-26 23:29:54</createtime><buildsignature>Local.Unknown.Unknown.1.118.242.1030-1.200.000.677.Release</buildsignature><categoryid>carry_elements.py:629</categoryid><desyncid>4d8a42b7d1c3029a68d76772</desyncid><systemconfig/><screenshot/><desyncdata>Exception in Sim Timeline: Exception running Element (RuntimeError: [rmccord] enter_carry_while_holding: Interaction running fridge_CreateTray:39 on object_fridgeLOW_01:0x06561559efa3147c (guaranteed) does not have a carry_track, which means its animation tuning doesn't have a carry target or create target specified in object editor or the posture manifest from the swing graph does not require a specific object. StackVar: Found: ( running fridge_CreateTray:39 on object_fridgeLOW_01:0x06561559efa3147c (guaranteed)).process = CraftingProcess(recipe=recipe_Food_Homestyle_EggsToast-Large) Not Found: _auto_constraints ) Traceback (most recent call last): File "T:\InGame\Gameplay\Scripts\Server\scheduling.py", line 231, in simulate File "T:\InGame\Gameplay\Scripts\Server\elements.py", line 376, in _run File "T:\InGame\Gameplay\Scripts\Server\crafting\crafting_interactions.py", line 2995, in crafting_sequence File "T:\InGame\Gameplay\Scripts\Server\crafting\crafting_interactions.py", line 3315, in _build_sequence_with_callback File "T:\InGame\Gameplay\Scripts\Server\carry\carry_elements.py", line 629, in enter_carry_while_holding RuntimeError: [rmccord] enter_carry_while_holding: Interaction running fridge_CreateTray:39 on object_fridgeLOW_01:0x06561559efa3147c (guaranteed) does not have a carry_track, which means its animation tuning doesn't have a carry target or create target specified in object editor or the posture manifest from the swing graph does not require a specific object. StackVar: Found: ( running fridge_CreateTray:39 on object_fridgeLOW_01:0x06561559efa3147c (guaranteed)).process = CraftingProcess(recipe=recipe_Food_Homestyle_EggsToast-Large) Not Found: _auto_constraintsrtim=0 Client Session Time: 37.75 Num Save Errors: 0 Num Load Errors: 0 Current Game State: 0x96d01090 LoadingScreenActiveFlag: 1 Origin Version: 13,560,0,6073 Modded: False SystemInfo: Windows 11 10.0.26100 GPU: NVIDIA GeForce RTX 2080 SUPER 32.0.15.8129, GUID: A70EE308-9FFA-11EF-8F3B-CE5C70B8B199 </desyncdata></report>
</root>"
Okay I tried it in a brand new save that's never had mods installed and its also happening in that one.
So I held off installing the new update until yesterday as I waiting to hear about any bugs it would bring. After not hearing of anything game breaking I installed the update and loaded up my legacy save. Now my sims are encountering various problems.
I have tried the following:
I've basically tried everything except reinstalling the game completely.
puzzlezaddict I give up. The more I try to fix it, the more messed up it gets. Now I can't uninstall it after uninstalling/reinstalling 3 times... Instead of coming out with new packs, why not fix what is broken already? I was stoked about the new pack. What is the point if I can't even play? Thank you for trying to help, but I'm no IT person...I'll try again in a few months...
Me Too!!! I've been trying to fix it but have yet to find a solution!
The Sims Team
