I recently encountered an issue with UI disappearing after loading from any screen to LIve Mode. So far, I have encountered this when taking a photo, leaving Build Mode, and loading a lot from travel...
Ideas
isamumu1 Are you getting a lastUIexception.txt in Documents > Electronic Arts > The Sims 4? If so, please provide it here. Either open the file and delete its first line of text, then attach it to a reply; or copy the text of the file and paste it into your reply.
Please also let me know whether you're currently playing a scenario.
cerysw_29 Are you seeing a black screen when exiting to the Main Menu as well? Please say so either way, and also provide a lastUIexception, as described above, if you're seeing one.
I don't believe so. The free event is also really messed up for me, but even when I travel I can't control my sim anymore and I need to exit and go back on to continue playing. Also, I was not playing a scenario. I've tried playing three different saves and one crashed after playing for about 5 minutes.
<report><version>2</version><sessionid>a5daf166f4a6ea88685c04fb</sessionid><type>desync</type><sku>ea.maxis.sims4_64.15.pc</sku><createtime>2025-06-25 14:23:38</createtime><buildsignature>Local.Unknown.Unknown.1.115.253.1020-1.300.000.212.Release</buildsignature><categoryid>(AS)widgets.Gameplay.SituationDisplay.controls::SituationLiveEventsDisplay</categoryid><desyncid>a5daf166f4a6ea88685c04fb</desyncid><systemconfig/><screenshot/><desyncdata>TypeError: Error #1010: A term is undefined and has no properties. at widgets.Gameplay.SituationDisplay.controls::SituationLiveEventsDisplay/SetLiveEventId() at olympus.core.widget::WidgetBase/Show() at olympus.io::CommunicationObject/DispatchToWidget() at olympus.io::CommunicationManager/DispatchStoredOnDemandMessages() at olympus.core::LayoutManager/OnDemandWidgetLoadComplete() rtim=32071 Client Session Time: 50.47 Num Save Errors: 0 Num Load Errors: 0 Current Game State: 0x96d01090 LoadingScreenActiveFlag: 1 Origin Version: 13,491,0,6004 Modded: True SystemInfo: Windows 11 10.0.26100 GPU: Intel(R) UHD Graphics igd10iumd64.dll 31.0.101.5186, GUID: D7B78E66-E461-11CF-CE67-4EABABC2D235 </desyncdata></report>
<report><version>2</version><sessionid>a5daf166f4a6ea88685c04fb</sessionid><type>desync</type><sku>ea.maxis.sims4_64.15.pc</sku><createtime>2025-06-25 14:24:13</createtime><buildsignature>Local.Unknown.Unknown.1.115.253.1020-1.300.000.212.Release</buildsignature><categoryid>(AS)widgets.Gameplay.SituationDisplay.controls::SituationLiveEventsDisplay</categoryid><desyncid>a5daf166f4a6ea88685c04fb</desyncid><systemconfig/><screenshot/><desyncdata>TypeError: Error #1010: A term is undefined and has no properties. at widgets.Gameplay.SituationDisplay.controls::SituationLiveEventsDisplay/SetLiveEventId() at olympus.core.widget::WidgetBase/Show() at olympus.io::CommunicationObject/Dispatch() at olympus.io::CommunicationManager/SendUIMessage() at olympus.io::CommunicationManager/SendUIMessage() at gamedata.Gameplay.shared::GameplayStateData/HandleSituationStart() at olympus.io::CommunicationObject/Dispatch() at olympus.io::CommunicationManager/SendUIMessage() rtim=35573 Client Session Time: 50.47 Num Save Errors: 0 Num Load Errors: 0 Current Game State: 0x96d01090 LoadingScreenActiveFlag: 1 Origin Version: 13,491,0,6004 Modded: True SystemInfo: Windows 11 10.0.26100 GPU: Intel(R) UHD Graphics igd10iumd64.dll 31.0.101.5186, GUID: D7B78E66-E461-11CF-CE67-4EABABC2D235 </desyncdata></report>
<report><version>2</version><sessionid>a5daf166f4a6ea88685c04fb</sessionid><type>desync</type><sku>ea.maxis.sims4_64.15.pc</sku><createtime>2025-06-25 14:24:54</createtime><buildsignature>Local.Unknown.Unknown.1.115.253.1020-1.300.000.212.Release</buildsignature><categoryid>(AS)widgets.Gameplay.SituationDisplay.controls::SituationLiveEventsDisplay</categoryid><desyncid>a5daf166f4a6ea88685c04fb</desyncid><systemconfig/><screenshot/><desyncdata>TypeError: Error #1010: A term is undefined and has no properties. at widgets.Gameplay.SituationDisplay.controls::SituationLiveEventsDisplay/SetLiveEventId() at olympus.core.widget::WidgetBase/Show() at olympus.io::CommunicationObject/Dispatch() at olympus.io::CommunicationManager/SendUIMessage() at olympus.io::CommunicationManager/SendUIMessage() at gamedata.Gameplay.shared::GameplayStateData/HandleSituationEnd() at olympus.io::CommunicationObject/Dispatch() at olympus.io::CommunicationManager/SendUIMessage() rtim=39673 Client Session Time: 50.47 Num Save Errors: 0 Num Load Errors: 0 Current Game State: 0x96d01090 LoadingScreenActiveFlag: 1 Origin Version: 13,491,0,6004 Modded: True SystemInfo: Windows 11 10.0.26100 GPU: Intel(R) UHD Graphics igd10iumd64.dll 31.0.101.5186, GUID: D7B78E66-E461-11CF-CE67-4EABABC2D235 </desyncdata></report>
<report><version>2</version><sessionid>a5daf166f4a6ea88685c04fb</sessionid><type>desync</type><sku>ea.maxis.sims4_64.15.pc</sku><createtime>2025-06-25 14:24:54</createtime><buildsignature>Local.Unknown.Unknown.1.115.253.1020-1.300.000.212.Release</buildsignature><categoryid>(AS)widgets.Gameplay.SituationDisplay.controls::SituationLiveEventsDisplay</categoryid><desyncid>a5daf166f4a6ea88685c04fb</desyncid><systemconfig/><screenshot/><desyncdata>TypeError: Error #1010: A term is undefined and has no properties. at widgets.Gameplay.SituationDisplay.controls::SituationLiveEventsDisplay/SetLiveEventId() at olympus.core.widget::WidgetBase/Show() at olympus.io::CommunicationObject/Dispatch() at olympus.io::CommunicationManager/SendUIMessage() at olympus.io::CommunicationManager/SendUIMessage() at gamedata.Gameplay.shared::GameplayStateData/HandleSituationStart() at olympus.io::CommunicationObject/Dispatch() at olympus.io::CommunicationManager/SendUIMessage() rtim=39677 Client Session Time: 50.47 Num Save Errors: 0 Num Load Errors: 0 Current Game State: 0x96d01090 LoadingScreenActiveFlag: 1 Origin Version: 13,491,0,6004 Modded: True SystemInfo: Windows 11 10.0.26100 GPU: Intel(R) UHD Graphics igd10iumd64.dll 31.0.101.5186, GUID: D7B78E66-E461-11CF-CE67-4EABABC2D235 </desyncdata></report>
<report><version>2</version><sessionid>a5daf166f4a6ea88685c04fb</sessionid><type>desync</type><sku>ea.maxis.sims4_64.15.pc</sku><createtime>2025-06-25 14:28:10</createtime><buildsignature>Local.Unknown.Unknown.1.115.253.1020-1.300.000.212.Release</buildsignature><categoryid>(AS)olympus.core.widget::WidgetBase</categoryid><desyncid>a5daf166f4a6ea88685c04fb</desyncid><systemconfig/><screenshot/><desyncdata>TypeError: Error #1009: Cannot access a property or method of a null object reference. at olympus.core.widget::WidgetBase/Show() at olympus.io::CommunicationObject/Dispatch() at olympus.io::CommunicationManager/SendUIMessage() at olympus.io::CommunicationManager/SendUIMessage() at gamedata.Gameplay.shared::GameplayStateData/HandleSituationStart() at gamedata.Gameplay.shared::GameplayStateData/HandleGameStateLoadComplete() at olympus.io::CommunicationObject/Dispatch() at olympus.io::CommunicationManager/SendUIMessage() at olympus.io::CommunicationManager/SendMessage() at olympus.core::UIManager/GameStateLoadComplete() at olympus.core::LayoutManager/GameStateLoadComplete() at olympus.core::LayoutManager/LoadWidgetCompleteHandler() rtim=59311 Client Session Time: 50.47 Num Save Errors: 0 Num Load Errors: 0 Current Game State: 0x96d01090 LoadingScreenActiveFlag: 1 Origin Version: 13,491,0,6004 Modded: True SystemInfo: Windows 11 10.0.26100 GPU: Intel(R) UHD Graphics igd10iumd64.dll 31.0.101.5186, GUID: D7B78E66-E461-11CF-CE67-4EABABC2D235 </desyncdata></report>
<report><version>2</version><sessionid>a5daf166f4a6ea88685c04fb</sessionid><type>desync</type><sku>ea.maxis.sims4_64.15.pc</sku><createtime>2025-06-25 14:28:19</createtime><buildsignature>Local.Unknown.Unknown.1.115.253.1020-1.300.000.212.Release</buildsignature><categoryid>(AS)olympus.core.widget::WidgetBase</categoryid><desyncid>a5daf166f4a6ea88685c04fb</desyncid><systemconfig/><screenshot/><desyncdata>TypeError: Error #1009: Cannot access a property or method of a null object reference. at olympus.core.widget::WidgetBase/Show() at olympus.io::CommunicationObject/Dispatch() at olympus.io::CommunicationManager/SendUIMessage() at olympus.io::CommunicationManager/SendUIMessage() at gamedata.Gameplay.shared::GameplayStateData/HandleSituationStart() at olympus.io::CommunicationObject/Dispatch() at olympus.io::CommunicationManager/SendUIMessage() rtim=60115 Client Session Time: 50.47 Num Save Errors: 0 Num Load Errors: 0 Current Game State: 0x96d01090 LoadingScreenActiveFlag: 1 Origin Version: 13,491,0,6004 Modded: True SystemInfo: Windows 11 10.0.26100 GPU: Intel(R) UHD Graphics igd10iumd64.dll 31.0.101.5186, GUID: D7B78E66-E461-11CF-CE67-4EABABC2D235 </desyncdata></report>
<report><version>2</version><sessionid>a5daf166f4a6ea88685c04fb</sessionid><type>desync</type><sku>ea.maxis.sims4_64.15.pc</sku><createtime>2025-06-25 14:28:19</createtime><buildsignature>Local.Unknown.Unknown.1.115.253.1020-1.300.000.212.Release</buildsignature><categoryid>(AS)olympus.core.widget::WidgetBase</categoryid><desyncid>a5daf166f4a6ea88685c04fb</desyncid><systemconfig/><screenshot/><desyncdata>TypeError: Error #1009: Cannot access a property or method of a null object reference. at olympus.core.widget::WidgetBase/Show() at olympus.io::CommunicationObject/Dispatch() at olympus.io::CommunicationManager/SendUIMessage() at olympus.io::CommunicationManager/SendUIMessage() at gamedata.Gameplay.shared::GameplayStateData/HandleSituationEnd() at olympus.io::CommunicationObject/Dispatch() at olympus.io::CommunicationManager/SendUIMessage() rtim=60117 Client Session Time: 50.47 Num Save Errors: 0 Num Load Errors: 0 Current Game State: 0x96d01090 LoadingScreenActiveFlag: 1 Origin Version: 13,491,0,6004 Modded: True SystemInfo: Windows 11 10.0.26100 GPU: Intel(R) UHD Graphics igd10iumd64.dll 31.0.101.5186, GUID: D7B78E66-E461-11CF-CE67-4EABABC2D235 </desyncdata></report>
<report><version>2</version><sessionid>a5daf166f4a6ea88685c04fb</sessionid><type>desync</type><sku>ea.maxis.sims4_64.15.pc</sku><createtime>2025-06-25 14:28:19</createtime><buildsignature>Local.Unknown.Unknown.1.115.253.1020-1.300.000.212.Release</buildsignature><categoryid>(AS)olympus.core.widget::WidgetBase</categoryid><desyncid>a5daf166f4a6ea88685c04fb</desyncid><systemconfig/><screenshot/><desyncdata>TypeError: Error #1009: Cannot access a property or method of a null object reference. at olympus.core.widget::WidgetBase/Show() at olympus.io::CommunicationObject/Dispatch() at olympus.io::CommunicationManager/SendUIMessage() at olympus.io::CommunicationManager/SendUIMessage() at gamedata.Gameplay.shared::GameplayStateData/HandleSituationStart() at olympus.io::CommunicationObject/Dispatch() at olympus.io::CommunicationManager/SendUIMessage() rtim=60118 Client Session Time: 50.47 Num Save Errors: 0 Num Load Errors: 0 Current Game State: 0x96d01090 LoadingScreenActiveFlag: 1 Origin Version: 13,491,0,6004 Modded: True SystemInfo: Windows 11 10.0.26100 GPU: Intel(R) UHD Graphics igd10iumd64.dll 31.0.101.5186, GUID: D7B78E66-E461-11CF-CE67-4EABABC2D235 </desyncdata></report>
</root>
.png){kind=link}