Ideas

HappyLittleRees's avatar
HappyLittleRees
Seasoned Rookie
11 months ago
Status:
Fixed

UI Exception 1069: UI Corruption while playing Scenario

I recently encountered an issue with UI disappearing after loading from any screen to LIve Mode. So far, I have encountered this when taking a photo, leaving Build Mode, and loading a lot from traveling.

Some things to note:

  1. I play on PC and own every piece of DLC.
  2. My game is updated to the recent version.
  3. This is a fresh install of The Sims 4. I even deleted the game file in which Mods, Screenshots, Saves, etc. are held. The only thing I kept were tray files and accountDataDB.package.
  4. I have already repaired my game.
  5. I have tested this in several ways. I can only replicate the bug in a household currently in a Scenario. I can even play a household in the same save as a Scenario household and it seems to be unaffected.

When this bug occurs, I have to refresh the game. Occasionally, I can exit to the main menu and it will be fine. Other times, exiting to the main menu causes a black screen and I have to force close the game. I would say this bug occurs 25%-50% of the time. I've included a screenshot of what the bug looks like as well as a lastUIException.txt of the bug.

73 Comments

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  • cerysw_29's avatar
    cerysw_29
    Seasoned Newcomer
    9 months ago

    my game is still messed up even after the latest update and i have no idea how to fix it. i’ve barely played since this started happening 

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    6 months ago
    Status changed:
    Verified
    to
    Fixed

    This issue was resolved in the Sept 19th update.

    If you're still experiencing this issue, please create a new bug report so we can continue to investigate. 

  • Fixed additional instances of an issue where entering and exiting Build Mode during Scenarios with goals would cause the UI to disappear or the game to become unresponsive.

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