[XB/PS] Console crashing

Hello, I’ve been playing sims 4 on Xbox 1 since 2015 and I haven’t been able to to play the game since an update in 2022 I’ve been waiting to see if it ever starts working again but it hasn’t I’ve done all the troubleshooting there is to do and still nothing unfortunately I’ve lost all my saved game data and all I’m left with is all my expensive expansion packs that I can’t even play I hope someone can fix this reading the other post it doesn’t look like this happened to anyone else 

What I’m experiencing is, every time I create a new sim and go to place them in the world the whole game crashes and it never saves the sim I just made the whole game just glitches out then freezes and takes me back to my Home Screen.

Please fix this issue so I can play the game again I don’t want all the money I spent on expansion packs to go to waste 

Xbox user At0micJester