FAQ - EA Games on Steam
Having trouble linking your EA account? Use this FAQ to help troubleshoot issues you may have with your EA games on Steam. WHAT EA GAMES ARE ON STEAM? We’re frequently updating our Steam catalog. Check out our Steam store page for the most up-to-date list. LINKING YOUR ACCOUNTS You only need to link your accounts the first time you play an EA game on Steam. Sign into Steam. Launch an EA game from Steam by clicking Play. Install Origin if you haven’t already. Origin will launch and ask you to link your Steam account and your EA Account. Log in to Origin using your EA Account info or create a new EA Account. Steam will install your game and let you know when it’s ready to play. Note: You can only link one Steam account to one EA Account, so make sure you choose the right EA Account to link to. Unlinking accounts Want to unlink your Steam account? Contact us for help. INSTALLING EA GAMES THROUGH STEAM Once you’ve linked your accounts and installed your first EA game through Steam, installing future games gets a lot easier: Sign into Steam. Go to your Library. Select the game. Click Install. Click Next on the pop-up window to install the game. HOW DO I PLAY WITH MY FRIENDS? Origin-required games You can tell if a game is Origin-required if it says it “Incorporates 3rd-party DRM: EA on-line activation and Origin client software installation and background use required.” For games that need Origin but you bought them on Steam, you’ll need to add your friends on Origin to play with them. You won’t be able to add friends on Steam. Steam-native games Native games on Steam don’t need Origin to launch, but you can only play with friends on the same platform as you. For example, if your friend is playing on Steam, you’ll need to play the game on Steam too. Add friends on Origin Adding friends on Steam Cross-play games Cross-play games can be played on Steam or Origin, and you can play with both Steam and Origin friends at the same time! To invite friends, you’ll need to add them in-game. What about game invites? You can only send game invites between Origin accounts. GOT QUESTIONS? Do I always need Origin to play EA games in my Steam library? You may need Origin to launch some EA games from Steam. When you do, Steam will tell you the game needs to be launched using a third-party DRM and will show Origin software installation in the system requirements. If I buy a game on Steam, can I buy DLC for that game on Origin? Yep! You can buy DLC both on Origin and Steam. If I buy a game on Origin, can I buy DLC for that game on Steam? For Origin-purchased base games, you’ll need to buy all DLC in Origin. I'm an Origin Access subscriber. Do I get my 10% subscriber discount on Steam? No, the Origin Access subscriber discount only applies to purchases made through the Origin platform, and to in-game purchases through games originally purchased through Origin. Can I earn Steam Achievements and Trading Cards with EA Games? You won’t earn Steam Achievements for our games, but you can still build out your Trading Card collection. Learn more about Trading cards on Steam. Can I use Cloud saves? You can’t use Cloud saves for EA Games on Steam. More questions? Full details are available via EA Help.
My PSN is linked to an unknown EA account!! Help!!!!!!!
Hello!!! I need serious help !!! Please help me! Hello , I just purchase and installed Spolit Fiction on my PSN: Nedda_E But it said I can't start the game because my account needs to update login password. However when I use my PSN login email:[edit: email address removed] to login to EA.com, I found that this email is not linked with any PSN account. And my PSN account is linked to an unknown email I never used!!! I want to unlink my PSN account from that EA account (83*****@disabled.ea.co) which I never used!!!! What can I do now? Because I can't find anyway that to login to that EA account (83*****@disabled.ea.co) I never used, I can't unlink my PSN: Nedda_E and relink my PSN to my EA account (Both use email: [edit: email address removed]), why this is happening?? Can you help me!!!!!!!!! Please!!!!!!!!!!!!!!!!!!!!!!!!
EA, Stop Ignoring Us: Xbox and PSN Accounts Stuck on Unrecoverable EA Profiles
This is a collective appeal on behalf of the many users who have, over the years, experienced the same recurring issue – and still have no solution. The problem is simple but severe: Players lose access to their EA account, and as a result, they are unable to unlink it from their Xbox or PS profile. Without EA's help, they are permanently locked out of using EA services on Xbox/PS. And EA Support has failed to provide effective assistance. We are not talking about isolated incidents. This is a widespread and years-old problem, affecting hundreds (if not thousands) of players. It continues to appear regularly in EA Forums, Reddit, Microsoft and Playstation support threads, and gaming communities. It’s time to acknowledge that this is not a user mistake – this is a systemic failure in account management and support policy. The Problem Xbox and Playstation profiles often become automatically linked to old EA accounts – sometimes accounts that are no longer accessible, deleted, or tied to an email that no longer exists. Players cannot unlink the Xbox/PS profile from the EA account unless they verify the original EA account. If the user has no access to the email or recovery methods (due to age, lost credentials, or deactivated accounts), EA support refuses to help. Microsoft/Sony confirms they cannot unlink EA accounts on their end. EA's stance is rigid: “No verification, no unlinking.” Even if the account is clearly inactive or the user is verified through Xbox/PS->Origin credentials. Support tickets are often closed without action. Chats end with no resolution. Users are passed between departments, but nothing changes. Recent Example (May 2025) Just yesterday, I posted the following here on EA’s forums, and it summarizes the problem: “I can't unlink my Xbox account from an old EA account that I don't have access to anymore. EA Support told me there’s nothing they can do. I just want to play EA games again, but I’m locked out of all online services because my Xbox is linked to a ghost account.” Full Post Here This is not a one-off. It is one of many. What Players Are Asking For We are not asking for special treatment. We are asking for a realistic, user-focused solution to a well-known issue. Specifically: A process for unlinking Xbox or Playstation accounts when the original EA account cannot be recovered. This could involve verifying identity via Xbox Live/PSN data, Xbox/PS account ownership, or linking proof. Better support escalation paths. Not just canned responses and auto-closed tickets. Real human review for unresolved account access cases. Transparency on what can and cannot be done. Many users are told “there’s nothing we can do” – while others manage to get unlinking done after dozens of failed attempts. The policy is inconsistent. The Bigger Picture Many affected users have: Lost access to EA Play/Game Pass benefits despite paying for them. Abandoned EA games completely because the account issues make playing impossible. Created entirely new Xbox/PSN accounts, losing years of progress and purchases. Spent hours or days dealing with EA support without a single result. We are asking EA to take responsibility and implement system-level fixes. This is a trust issue. Players who lose access to their EA account should not be cut off from Xbox/PS games they legally own or subscribe to. Supporting Evidence: Community Reports Date Source & Link Summary May 16, 2025 EA Forum User unable to unlink Xbox from old EA account; EA Support states "nothing we can do". April 2025 Microsoft Community Xbox Gamertag linked to an old/unknown EA account; EA will not unlink it, stating the account is deleted. April 2022 Microsoft Community EA refuses to unlink Xbox from deleted EA account; GDPR request ignored. February 2021 Reddit - r/Xbox EA demands code sent to inactive email; user locked out despite valid Xbox account. Early 2021 Microsoft Community User unable to unlink EA account; Microsoft confirms EA is sole authority. November 2018 Overclockers UK Forum Player locked to 10-year-old EA account; EA support unhelpful after multiple attempts. And many more... Final Call EA, this is a growing trust and accessibility issue. Gamers should not be permanently blocked from their Xbox/Playstation content because of a policy that assumes email access is forever. Technology evolves. People change accounts. But support systems must evolve with that. We urge you to: Recognize this as a longstanding issue. Commit to a workable solution for affected users. Respond to the community with clarity and action. This isn’t just about one player. This is about hundreds of us, waiting for a fair resolution. EA - in the name of all gamers - please fix this! Beruthien EA_AgentX EA_Bogdan Melcious EA_UltraSlide EA_Shrike EA_Cekiel EA_Chimere EA_Kat SimGuruPopcorn
