Currency not loading and shop not working

Publishing this post the second time, cuz it didn’t solve for almost a week. This post was translated (don’t wanna print it twice)

On April 5, after I knocked out the heirloom, I discovered that the tabs "legend locker", "passes", "trials", "shop" were unavailable.
Currencies are also loaded endlessly. This usually happens when logging into the game, it can last 3-5 seconds, but this is not the case. 
I logged into my brother's account, everything works there, I think it can resolve itself, postponed the problem, logged in after a day and a half, nothing works again.

I wrote to support about 5 times. Unfortunately, the consultants did not give me any good advice, but only suggested that I restart the console, restart the Internet, and the like. One of the consultants said that he had sent a report on my problem further and my problem would be solved. I also asked about compensation (will the containers be given for the Apryze tests if I do not have time to pass it, or maybe they will give me an additional time to complete the task), I was told that there would be no compensation. 
Battlespace tasks are also unavailable (no levels are awarded).

I moved to a new level, where I was supposed to get an apex pack, but I didn't get a pack, and it's unclear whether there will be compensation. 

Patches were released on April 7 and 8, but the problem has not been resolved. I found a person with the same problem as me on the forum, but I didn't find a solution in the post. I looked through it, realized that the problem was rare, and as a result, I realized that it was not worth waiting for a solution soon. I tend to think that the problem is with specific accounts, perhaps a problem with receiving, exchanging data, or something else. The bottom line is that it's been almost a week, and I can't fully enjoy the game, complete tasks, and earn rewards!

I logged in from my computer, but nothing works (I play on PlayStation 5 myself).

I am writing this post to inform the developers about the problem and to call for its timely resolution and compensation in the event that rewards are missed through no fault of the players.

I attach screenshots of a store that is not working, the inability to view and complete tasks, and screens in the lobby from two different devices.