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Badge didn't unlock even though it should have
THE ISSUE After a normal match, a badge should unlock, but it hasn't. EXAMPLES Got 20 kills but badge didn't unlock Won as jumpmaster but no badge Apex predator badge did not unlock etc KEEP IN MIND Most limited-time-modes make earning the badges easier, and therefore Respawn has disabled the ability to earn the badges during these modes. This thread is devoted to badges that should have been earned in normal matches. WHAT TO DO Lets together raise awareness for this bug. In a comment to this post, describe which badge you should have gotten. Post two screenshots in a comment to this thread: A screenshot of the end-of-round screen where you show that you have fulfilled the requirement of the badge (got 20 kills, 3000 damage, etc) A screenshot of the legend and the badge not having unlocked. Thank you,Solved267KViews220likes2332Comments
Aim assist is broken. Only works sometimes.
CM EDIT: Please see the current version of this thread here. Product: Apex Legends Platform:Xbox Series X Please specify your platform model. Microsoft Xbox Series X What is your gamertag/PSN ID/EA Account name? ExTiNkT 91 Please provide your squad mates' gamertag/PSN ID/EA Account name if possible. Are you using any software with an overlay? No Which Legend were you playing (if applicable)? Happens with all legends. Which Legends were your squad mates using (if applicable)? Where did the issue occur? In a match Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. Happens everywhere on all maps. What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Aiming/shooting at enemies Did your squad mates also experience the issue? Yes How many matches had you played in a row before the issue occurred? Happened in the very first match, and all matches afterwards. When did this happen? (dd.mm.yy hh:mm) How often does the bug occur? Often (50% - 99%) How severe is your issue? Major impacts to gameplay What happens when the bug occurs? No aim assist AT ALL when shooting at enemies. What should be happening instead? Aim assist should be kicking in when aiming at enemies. Steps: How can we find the bug ourselves? Easiest way would be to go into Firing Range and aim/ADS side to side over the dummies/bots. You'll notice that some of the bots have aim assist, but some of the other bots will have NO aim assist at all. This happens in all game modes against real players as well. Aim assist only works maybe 30-40% of the time. Some enemies have aim assist, some don't. Very intermittent. You never really knowSolved48KViews22likes1688CommentsRank resetting to Rookie / Users gaining 0 RP
Product: Apex Legends Platform:PC Please specify your platform model. PC AMD or Nvidia Model Number RX 580 Enter RAM memory size in GB 32 What is your gamertag/PSN ID/EA Account name? XHelperZ Please provide your squad mates' gamertag/PSN ID/EA Account name if possible. Are you using any software with an overlay? No Which Legend were you playing (if applicable)? Which Legends were your squad mates using (if applicable)? Where did the issue occur? In the lobby (waiting area before the match) Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. - What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Checking the rank in the main menu Did your squad mates also experience the issue? Yes How many matches had you played in a row before the issue occurred? N/A When did this happen? (dd.mm.yy hh:mm) How often does the bug occur? Often (50% - 99%) How severe is your issue? Major impacts to gameplay What happens when the bug occurs? Users are demoted to the wrong rank What should be happening instead? Users should have the correct amount deducted from their rank so they're placed in the proper division. Steps: How can we find the bug ourselves? Not sure, some accounts might be affected, some might not be. The issue can also be tracked on: Twitter Trello Reddit Hey guys. Updates on the situation will most likely be posted in this thread. Alternatively you can track the issue on the Trello board. (Though note that the board doesn't get updated that often) Just make sure to check this thread every now and then for official responses by EA Community Managers. They'll try to communicate any relevant information to you guys. If they need any information they'll ask you guys in this thread, so please make sure to provide the information they request where possible. Please do keep all posts civil and respectful and make sure to adhere to the User rules & Guidelines on AHQ. I'd also recommend not to tag any EA Community Managers unless they've instructed you to do so, you can imagine that these mass tags can flood their inboxes. (And mine) (If they have any new information they'll update us, there's no need to ping them as they've already acknowledged this issue in this thread) I'll update the main thread if anything is required, though you guys will most likely get most information from the Community Managers.Solved42KViews100likes1100Comments
[Megathread] Incorrect Rank from Previous Season
Product: Apex Legends Platform:Microsoft XBOX One Please specify your platform model. Microsoft Xbox One X What is your gamertag/PSN ID/EA Account name? CrispyGiblets Please provide your squad mates' gamertag/PSN ID/EA Account name if possible. Are you using any software with an overlay? No Which Legend were you playing (if applicable)? All of them Which Legends were your squad mates using (if applicable)? Where did the issue occur? In the lobby (waiting area before the match) Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. Trying to access series 2 rewards What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Loaded the game after an update Did your squad mates also experience the issue? Yes How many matches had you played in a row before the issue occurred? Many When did this happen? (dd.mm.yy hh:mm) 04.02.20 24.00 How often does the bug occur? Every time (100%) How severe is your issue? Major impacts to gameplay What happens when the bug occurs? The game is showing incorrect stats for series 2 stating that I was at gold when I hit apex predator i'm also not recieving rewards for hitting apex predator I also have screenshots of when i hit apex predator. Nothing i do works to restore the rank i had at end of season or to claim rewards. What should be happening instead? I should have the correct ending rank and rewards that i worked for. Steps: How can we find the bug ourselves? Honestly i just want my dive trail and weapon charm for hitting predator Please fix this I put so much effort into recievming my rank and was met with pure shattering disappointment [Admin - edited thread title to reflect issue]Solved33KViews74likes1092Comments
[MegaThread] Apex Legends - Crashing on PC with no error message
Product: Apex Legends Platform:Steam-PC Please specify your platform model. PC AMD or Nvidia Model Number Nvidia ZOTAC RTX 2080 TI Amp Extreme Enter RAM memory size in GB G-Skill Trident Z - Mem Size: 32GB - Ram Speed:4400Mhz What is your gamertag/PSN ID/EA Account name? GlobalShock Please provide your squad mates' gamertag/PSN ID/EA Account name if possible. GlobalShock Are you using any software with an overlay? No Which Legend were you playing (if applicable)? All of the legends ( But i was playing Wraith / Pathfinder / Octane ) Which Legends were your squad mates using (if applicable)? All legends as i was playing with randoms, so there was ash, bloodhound, mad maggie and more. Where did the issue occur? In a match Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. This issue is happening in all the current maps, Some games i'm simply walking towards zone and some other games i was engaging in a team fight when randomly my game crashes. What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Walking, Shooting, Reacting fast to enemies, etc... Did your squad mates also experience the issue? Yes How many matches had you played in a row before the issue occurred? The issue is occurring every game or every 2 games When did this happen? (dd.mm.yy hh:mm) On the update date 20/6/2023 How often does the bug occur? Every time (100%) How severe is your issue? Major impacts to gameplay What happens when the bug occurs? I am encountering this issue during team fights or while traversing the game map, ultimately leading to an abrupt closure of the client without any error messages. What should be happening instead? Shouldn't Crash Steps: How can we find the bug ourselves? Not sure, as it's happening randomly and has been occurring since the mid-season update on June 20, 2023 Hello EA Devs, I am reaching out to you regarding a persistent issue I have encountered since the release of the mid-season update on June 20, 2023. I've been dealing with a frustrating issue – my game keeps crashing with no error messages during intense team fights or while I'm running around. The game is crashing exactly at 15-minute mark, not 14 minutes, but precisely at 15 minutes. Where it's happening ? ( It's happening in lobby, firing range, in-game and in ranked games ). I tried re-downloading the game on both EA and Steam platforms, hoping that would get rid of any problems caused by messed-up files. No luck, though – the problem's still there, and the game keeps crashing. Then, I thought maybe updating/re-installing my Nvidia driver could help solve any compatibility issues. Unfortunately, the issue remains, We would appreciate your help regarding this issue. After 2 Months of Investigating this: The crashes aren't because of our computers; they seem to be tied to EA servers after their update on June 20, 2023. The server communication isn't smooth, and it feels like our connection might be getting blocked / rejected after a while of connecting to EA servers. (occurring consistently after 10-15 minutes each time) Temporary solutions that resolved this issue include using: VPN, Mobile Data (4G\5G) or a different internet connection But so far most of my tests were done on VPN, so here is what i can say so far: After the mid-season update was launched: If a user was using a VPN both before and after the mid-season update, and they began encountering crashes without error messages while using the VPN, turning off the VPN should fix the crash problem. On the other hand, if a user started experiencing crashes after the mid-season update and they weren't using a VPN at all, Using a VPN that supports WireGuard or IKEv2 protocols should resolve the crashing issue for them. This indicates that the issue is linked to recent modifications made to EA servers on June 20, 2023. Here are the troubleshooting steps I have taken to address the issue, which unfortunately have not resolved the issue: I reset all my Nvidia control panel settings back to default. I re-installed the game on both EA and Steam. I verified the game files on both Steam and EA. I installed the Nvidia Studio Driver. I installed the Nvidia Game Ready driver. I installed an older driver version of Nvidia Game Ready. I turned off all overlays including Nvidia, Discord, Steam, and EA. I downgraded to an older Windows 11 Pro OS build (Version). I turned off DX12 and reverted back to DX11. I lowered my RAM speed from 4000 to 2400, 3200, 3600 and back to 4000Mhz. I checked my GPU & CPU Temps while gaming, with a max temperature of 55. I did a bios CMOS reset - to reset all the motherboard settings back to default. I tried unplugging / plugging back all my USBs in 2.0 - 3.0 (Gen 1) ports and 3.2 (Gen 2) ports ( Mouse, Keyboard, Headset ). I performed a clean Windows reinstallation (format) - using windows 10 first then windows 11 ( Home, Pro, Enterprise ). I ran CHKDSK to check and repair hard drive errors. I ran sfc /scannow command to scan all protected system files, and replace corrupted files with a cached copy that is located in a compressed folder. I tracked down all the errors displaying on windows Event Viewer after apex legends crashes and resolved all of them, but the issue remains. I capped my FPS to 140, 165, 185, 240, and No Cap ( Using Nvidia ). I capped my FPS to 140, 165, 185, 240, and No Cap ( Using Launch options ). I set r5apex.exe and r5apex_dx12.exe as administrator and ran the game, the game still crashed. I tried playing on my friend's account to see if it's an account issue, the game still crashed. I changed windows Power Plan from Balanced to High Performance and then to Ultimate Performance. I changed my in-game qualities from max to low and disabled all other settings. I followed all troubleshooting steps provided by the EA Team via Live Chat. I deleted the Respawn folder located in the saved game to reset all settings back to default. I also used those Launch Options (-novid -nojoy -dev +fps_max 278 -eac_launcher_settings SettingsDX12.json). VPN Testing Summary: • I've used the VPN DNS 10.255.XXX.X as primary, with TCP and UDP sessions remaining on my main internet connection. Result: The game crashed. ✘ • I've used the VPN DNS 10.255.XXX.X and re-routed UDP sessions to VPN connection. Result: The game crashed. ✘ • I've used the VPN DNS 10.255.XXX.X and re-routed TCP sessions to VPN connection. Result: The game did not crash. ✔ • I've used my ISP DNS 10.0.2XX.X and re-routed TCP sessions to VPN connection. Result: The game did not crash. ✔ • I've used my ISP DNS 10.0.2XX.X and re-routed UDP sessions to VPN connection. Result: The game crashed. ✘ The fact that it began after the mid-season 17 update strongly indicates that EA's servers changes on that day caused this problem for us. Temporary Solution: For those who are currently unable to play, there is a temporary solution that you can try using Windscribe VPN for Windows. Follow these setup steps: Download Windscribe VPN For Windows Sign up for an account. Create your account and verify it by clicking on the email sent to the registered email address. Upon verification, your monthly bandwidth will be extended from 2GB to 10GB. Log in to your Windscribe VPN account. Choose a server that works best for you; for example, France/Seine or UK Servers works best for me. Select either IKEv2 or WireGuard Protocol (Important). how to select either the IKEv2 or WireGuard protocol on the VPN? After completing the setup steps for Windscribe VPN as mentioned earlier: Before starting the game, ensure that you have selected either the IKEV2 or WireGuard Protocol in the Windscribe VPN application. Launch Apex Legends, Enjoy :D Surprisingly, using a VPN seems to fix the crashes. While the exact reason is unclear, this serves as a temporary solution until Apex Legends resolves the underlying issue causing the crashes. Skip to minute @ 0.20 to see the crash [CM - updated thread title to add a bit more context]Solved70KViews52likes890Comments[Megathread] Grand Soiree Event Challenges Gone.
Product: Apex Legends Platform:Sony Playstation 4 Please specify your platform model. Sony PlayStation 4 Slim What is your gamertag/PSN ID/EA Account name? Jokersdolly Please provide your squad mates' gamertag/PSN ID/EA Account name if possible. Gandarris Are you using any software with an overlay? No Which Legend were you playing (if applicable)? Which Legends were your squad mates using (if applicable)? Where did the issue occur? In the lobby (waiting area before the match) Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. Lobby What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Opening the game Did your squad mates also experience the issue? Yes How many matches had you played in a row before the issue occurred? None When did this happen? (dd.mm.yy hh:mm) January 15, 2020 How often does the bug occur? Every time (100%) How severe is your issue? Major impacts to gameplay What happens when the bug occurs? The grand soiree event is no longer on the game at all, my challenges are not available (like I can't even see them), the game is glitching around, and challenges on my boyfriends playstation says they aren't done even though we have beyond completed them, when the event loads it says my play game challenge and damage challenge aren't competed even though they were completed last night. What should be happening instead? The grand soiree event should be available and the challenges should be viewable. Steps: How can we find the bug ourselves? I don't know. But it needs to be fixed ASAP. I literally don't have access to the event, my challenges, or any of the event store. I'm super pissed, especially where these game modes only last for 2 days. This is a huge issues and makes playing the game impossible. Not to mention the fact I haven't gotten the past few weeks weekly challenges. The one or two times I've gotten the event to load, it says my damage challenge and play a game challenge aren't completed even though I completed them last night.Solved21KViews79likes874Comments
Missing Predator rewards
Product: Apex Legends Platform:Microsoft XBOX One Please specify your platform model. Microsoft Xbox One S What is your gamertag/PSN ID/EA Account name? Vystra Please provide your squad mates' gamertag/PSN ID/EA Account name if possible. Are you using any software with an overlay? No Which Legend were you playing (if applicable)? Ash Which Legends were your squad mates using (if applicable)? Where did the issue occur? In the lobby (waiting area before the match) Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. n/a What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. n/a Did your squad mates also experience the issue? I don't know How many matches had you played in a row before the issue occurred? n/a When did this happen? (dd.mm.yy hh:mm) 5/10/2022 How often does the bug occur? Rarely (0% - 9%) How severe is your issue? Little to no impact to gameplay What happens when the bug occurs? n/a What should be happening instead? My ranked reward for my Predator badge should be animated Steps: How can we find the bug ourselves? My points I had in Predator rank was at 14,968 for season 12 split 2. But it shows I was Masters rank last split... For some reason my Predator rank and reward for the end of the season last split was bugged, I should have an animated badge but instead it shows my badge non-animated, as if I made it to the Predator rank for one split only. My rank for Split 1 in Season 12 is correct but for the second split it shows I ended Masters...which is wrong because I ended Predator before the Season ended. I provided screenshots for proof. [CM - Merged a couple threads and updated title]Solved116KViews20likes631Comments
[Megathread] blank match summary, missing the old ways event challenges
Product: Apex Legends Platform:PC Please specify your platform model. PC AMD or Nvidia Model Number GTX 980 Enter RAM memory size in GB 16GB What is your gamertag/PSN ID/EA Account name? -YLlMHS- Please provide your squad mates' gamertag/PSN ID/EA Account name if possible. Are you using any software with an overlay? No Which Legend were you playing (if applicable)? Which Legends were your squad mates using (if applicable)? Where did the issue occur? Returning to the lobby after a match Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. Getting out from a match What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. After getting out from a match Did your squad mates also experience the issue? No How many matches had you played in a row before the issue occurred? 20+ When did this happen? (dd.mm.yy hh:mm) 09.04.20 07:00 How often does the bug occur? Every time (100%) How severe is your issue? Minor impact to gameplay What happens when the bug occurs? match summary blank, red dot on the TilValhall bloodhunt skin keeps showing up, The Old Ways Event Challenges missing after match What should be happening instead? Viewing match summary, red dot on the TilValhall bloodhunt skin should disappear, able to see The Old Ways Event Challenges. Steps: How can we find the bug ourselves? Viewing match summary, red dot on the TilValhall bloodhunt skin should disappear, The Old Ways Event Challenges missing after match I was all good after the update until just now. After I got out of the match, the match summary page is blank, and I had to press "ESC" to skip it. The Old Ways Event Challenges were gone too after I got out to lobby. And the red dot for TilValhall bloodhunt skin keeps coming up. First I thought it was only for that particular match, so I started another game. I got the same thing. Then I repaired Apex Legends, I got the same thing. Then I logged onto my smurf, it didn't happen. I figured it was only for my main account.Solved25KViews83likes566Comments[Megathread] Daily Challenges And Treasure Hunt Quest Issues
Product: Apex Legends Platform:PC Please specify your platform model. PC AMD or Nvidia Model Number N/A Enter RAM memory size in GB N/A What is your gamertag/PSN ID/EA Account name? KDouble48 Please provide your squad mates' gamertag/PSN ID/EA Account name if possible. Are you using any software with an overlay? Yes If yes, can you list them here? No If you disable this software, does that have any effect? No Which Legend were you playing (if applicable)? Which Legends were your squad mates using (if applicable)? Where did the issue occur? In the lobby (waiting area before the match) Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. Quest and Challenges What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Playing the game Did your squad mates also experience the issue? I don't know How many matches had you played in a row before the issue occurred? unknown When did this happen? (dd.mm.yy hh:mm) 23.06.2020 How often does the bug occur? Rarely (0% - 9%) How severe is your issue? Little to no impact to gameplay What happens when the bug occurs? My daily challenges and the treasure hunt got set to a really high cooldown. What should be happening instead? The cooldown should not be > 24h. Steps: How can we find the bug ourselves? I don't know. My daily challenges and the treasure hunt quest both got set to a really high cooldown. I don't think it should be that high. [Admin - updated thread title for search results]Solved16KViews102likes528Comments
Net code error for more than 24 hours
Product: Apex Legends Platform:Sony Playstation 4 Please specify your platform model. Sony PlayStation 4 Pro What is your gamertag/PSN ID/EA Account name? SGNoTalent Please provide your squad mates' gamertag/PSN ID/EA Account name if possible. None Are you using any software with an overlay? No Which Legend were you playing (if applicable)? Wraith Which Legends were your squad mates using (if applicable)? None Where did the issue occur? Returning to the lobby after a match Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. Main menu What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Logging in Did your squad mates also experience the issue? I don't know How many matches had you played in a row before the issue occurred? 5 When did this happen? (dd.mm.yy hh:mm) 19/1/21 How often does the bug occur? Every time (100%) How severe is your issue? Major impacts to gameplay What happens when the bug occurs? I get stuck in a black screen when trying to log in for over a minute and then eventually it errors. It's been 24 hours since I've had this glitch. What should be happening instead? I should be logging in Steps: How can we find the bug ourselves? I have a video and a screenshot Product: Apex Legends Platform:Sony Playstation 4 Please specify your platform model. Sony PlayStation 4 Pro What is your gamertag/PSN ID/EA Account name? SGNoTalent Please provide your squad mates' gamertag/PSN ID/EA Account name if possible. None Are you using any software with an overlay? No Which Legend were you playing (if applicable)? Wraith Which Legends were your squad mates using (if applicable)? None Where did the issue occur? Returning to the lobby after a match Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. Main menu What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Logging in Did your squad mates also experience the issue? I don't know How many matches had you played in a row before the issue occurred? 5 When did this happen? (dd.mm.yy hh:mm) 19/1/21 How often does the bug occur? Every time (100%) How severe is your issue? Major impacts to gameplay What happens when the bug occurs? I get stuck in a black screen when trying to log in for over a minute and then eventually it errors. It's been 24 hours since I've had this glitch. What should be happening instead? I should be logging in Steps: How can we find the bug ourselves? I have a video and a screenshot Product: Apex Legends Platform:Sony Playstation 4 Please specify your platform model. Sony PlayStation 4 Pro What is your gamertag/PSN ID/EA Account name? SGNoTalent Please provide your squad mates' gamertag/PSN ID/EA Account name if possible. None Are you using any software with an overlay? No Which Legend were you playing (if applicable)? Wraith Which Legends were your squad mates using (if applicable)? None Where did the issue occur? Returning to the lobby after a match Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. Main menu What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Logging in Did your squad mates also experience the issue? I don't know How many matches had you played in a row before the issue occurred? 5 When did this happen? (dd.mm.yy hh:mm) 19/1/21 How often does the bug occur? Every time (100%) How severe is your issue? Major impacts to gameplay What happens when the bug occurs? I get stuck in a black screen when trying to log in for over a minute and then eventually it errors. It's been 24 hours since I've had this glitch. What should be happening instead? I should be logging in Steps: How can we find the bug ourselves? I have a video and a screenshot Product: Apex Legends Platform:Sony Playstation 4 Please specify your platform model. Sony PlayStation 4 Pro What is your gamertag/PSN ID/EA Account name? SGNoTalent Please provide your squad mates' gamertag/PSN ID/EA Account name if possible. None Are you using any software with an overlay? No Which Legend were you playing (if applicable)? Wraith Which Legends were your squad mates using (if applicable)? None Where did the issue occur? Returning to the lobby after a match Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. Main menu What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Logging in Did your squad mates also experience the issue? I don't know How many matches had you played in a row before the issue occurred? 5 When did this happen? (dd.mm.yy hh:mm) 19/1/21 How often does the bug occur? Every time (100%) How severe is your issue? Major impacts to gameplay What happens when the bug occurs? Can't even log in to play the game it just gets stuck in a black loading screen What should be happening instead? I should be able to log in Steps: How can we find the bug ourselves? I have a video I will email it Solved11KViews14likes527Comments[Mega Thread] Progress lost on logging out
Product: Apex Legends Platform:Sony Playstation 4 Please specify your platform model. Sony PlayStation 4 What is your gamertag/PSN ID/EA Account name? Tost_Zampon Please provide your squad mates' gamertag/PSN ID/EA Account name if possible. Are you using any software with an overlay? No Which Legend were you playing (if applicable)? Which Legends were your squad mates using (if applicable)? Where did the issue occur? Returning to the lobby after a match Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. Lobby What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. I was in lobby Did your squad mates also experience the issue? No How many matches had you played in a row before the issue occurred? A lot When did this happen? (dd.mm.yy hh:mm) 13/08/2021 How often does the bug occur? Every time (100%) How severe is your issue? Major impacts to gameplay What happens when the bug occurs? I’m losing xp rp badges… I can’t progress in the game at all What should be happening instead? Getting progress Steps: How can we find the bug ourselves? Just look how many games I played since yesterday and I’m still stuck at the same lvl I can’t progress at all!!! This is so frustrating!!! I came as a new player from warzone because of the hackers but this game has so many bugs I can’t progress at all!!! There is no fun at all!!! Fix this I’m stuck on the same lvl since yesterday!!!! Zeelmaekers - Edit title & merges posts with the same issues. Platform: Looks like its only Playstation Some players have reported turning off performance display allows the game to save some stats.8.2KViews77likes488CommentsCan't upgrade to premium Battle Pass
Product: Apex Legends Platform:PC Please specify your platform model. PC AMD or Nvidia Model Number AMD RX 6600 Enter RAM memory size in GB 16 What is your gamertag/PSN ID/EA Account name? 666yosh Please provide your squad mates' gamertag/PSN ID/EA Account name if possible. - Are you using any software with an overlay? No Which Legend were you playing (if applicable)? - Which Legends were your squad mates using (if applicable)? - Where did the issue occur? In the lobby (waiting area before the match) Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. battle pass menu What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. i want to buy battlepass but no interface to purchase when i press buy button Did your squad mates also experience the issue? I don't know How many matches had you played in a row before the issue occurred? 2 When did this happen? (dd.mm.yy hh:mm) 19.09.2023 How often does the bug occur? Rarely (0% - 9%) How severe is your issue? Minor impact to gameplay What happens when the bug occurs? i cant buy battlepass What should be happening instead? theres interfaces to purchase the battle pass Steps: How can we find the bug ourselves? - i want to buy battlepass but no interface to purchase when i press buy button. nothing happen when i press the upgrade button in game (you can see the attachment. i attach the screenshot the button did i click) [CM - Edited title for ALL CAPS]Solved14KViews60likes480CommentsNo rewards after picking up all treasure packs
Product: Apex Legends Platform:PC Please specify your platform model. PC AMD or Nvidia Model Number N/A Enter RAM memory size in GB N/A What is your gamertag/PSN ID/EA Account name? Coca666 Please provide your squad mates' gamertag/PSN ID/EA Account name if possible. N/A Are you using any software with an overlay? No Which Legend were you playing (if applicable)? Valk Which Legends were your squad mates using (if applicable)? N/A Where did the issue occur? Returning to the lobby after a match Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. Main menu What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Ending game Did your squad mates also experience the issue? I don't know How many matches had you played in a row before the issue occurred? 1 When did this happen? (dd.mm.yy hh:mm) 16.12.21 18:45 How often does the bug occur? Every time (100%) How severe is your issue? Major impacts to gameplay What happens when the bug occurs? I completed the treasure pack pickups but did not receiver the rewards. What should be happening instead? I should receive the rewards. Steps: How can we find the bug ourselves? Check my account. Missing Sun kissed skin.Solved16KViews146likes466CommentsEndless loading of the store,coins
Product: Apex Legends Platform:Steam-PC Please specify your platform model. PC AMD or Nvidia Model Number RTX 2060 Enter RAM memory size in GB 16 GB What is your gamertag/PSN ID/EA Account name? CaLm_AMIme Please provide your squad mates' gamertag/PSN ID/EA Account name if possible. Are you using any software with an overlay? No Which Legend were you playing (if applicable)? Which Legends were your squad mates using (if applicable)? Where did the issue occur? Returning to the lobby after a match Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. Menu What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. completed the task of the original legends Did your squad mates also experience the issue? No How many matches had you played in a row before the issue occurred? 1 When did this happen? (dd.mm.yy hh:mm) 06.11.2024 02:00 How often does the bug occur? Rarely (0% - 9%) How severe is your issue? What happens when the bug occurs? I can't pick up the reward, go to the store, tests, passes. What should be happening instead? full functionality of the menu Steps: How can we find the bug ourselves? Play the caustic in the original royal battle and then complete the task on the original legends After completing the task "Play 1 match for each original legend", I can't pick up the reward, go to the store, tests, passes. I restarted the game, restarted the Internet, restarted the computer, reinstalled the drivers - nothing helpsSolved10KViews17likes456CommentsNot receiving Apex Packs or tokens after new level cap
According to the new level cap, it says that level 2 after prestige (after hitting lvl 500 already) should give an apex pack, I reached lvl 2 and it showed me that I got an Apex pack, yet when I go to the lobby, I don't have the pack at all, I even tried going to the store and apex packs section and it's not there either, I thought maybe if I play another match It'll update but it didn't, this also happened with the battle pass legendary pack, however with the battle pass one, after I played a match it updated and showed me it's there and I opened it, but with the level 2 pack, it never showed up. Update: Apparently the devs are aware of this and are investigating the issue now, as you can see by their trello tracker [CM - Edited title for clarity]Solved29KViews210likes455CommentsXbox game chat bug post update 3/29/2022
Product: Apex Legends Platform:Xbox Series S Please specify your platform model. Microsoft Xbox Series S What is your gamertag/PSN ID/EA Account name? LilDib TV Please provide your squad mates' gamertag/PSN ID/EA Account name if possible. N/A Are you using any software with an overlay? No Which Legend were you playing (if applicable)? N/A Which Legends were your squad mates using (if applicable)? N/A Where did the issue occur? In the lobby (waiting area before the match) Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. In game, out of game What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Trying to talk to team Did your squad mates also experience the issue? Yes How many matches had you played in a row before the issue occurred? all since patch When did this happen? (dd.mm.yy hh:mm) 03/29/2022 Post update How often does the bug occur? Every time (100%) How severe is your issue? Major impacts to gameplay What happens when the bug occurs? Game chat mic does not light and I'm coming in as staticy to teammates due to not reading all of my voice --- using xbox party chat has absolutely zero problem which means it is 100% an apex problem occurred with the new update. A majority of the people I play with are cross console so this is a huge problem. What should be happening instead? all of my voice coming through and at A DECENT VOLUME Steps: How can we find the bug ourselves? Use and xbox and talk in game chat on apex legends Game chat mic does not light and I'm coming in as staticy to teammates due to not reading all of my voice --- using xbox party chat has absolutely zero problem which means it is 100% an apex problem occurred with the new update. A majority of the people I play with are cross console so this is a huge problem.13KViews79likes434Comments
Not receiving any bonus LP for my kills in ranked
Product: Apex Legends Platform:Sony Playstation 4 Please specify your platform model. Sony PlayStation 4 Slim What is your gamertag/PSN ID/EA Account name? SadisticFreak Please provide your squad mates' gamertag/PSN ID/EA Account name if possible. Are you using any software with an overlay? No Which Legend were you playing (if applicable)? Which Legends were your squad mates using (if applicable)? Where did the issue occur? Returning to the lobby after a match Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. In a match What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Playing the game Did your squad mates also experience the issue? Yes How many matches had you played in a row before the issue occurred? Played the first 3 days with no issues When did this happen? (dd.mm.yy hh:mm) May 13 2023 How often does the bug occur? Often (50% - 99%) How severe is your issue? Major impacts to gameplay What happens when the bug occurs? Doesn't give me any bonus LP for kills anymore What should be happening instead? Should be getting my bonus LP for kills Steps: How can we find the bug ourselves? Play ranked Load into a rank get at least 10th place or higher with a few kills and u will see you won't get any bonus LP for killsSolved23KViews68likes396CommentsParty not ready...?
Product: Apex Legends Platform:Sony Playstation 4 Please specify your platform model. Sony PlayStation 4 Pro What is your gamertag/PSN ID/EA Account name? xxWeakyxx Please provide your squad mates' gamertag/PSN ID/EA Account name if possible. Which Legend were you playing (if applicable)? Which Legends were your squad mates using (if applicable)? Where did the issue occur? In the lobby (waiting area before the match) Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. lobby What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. nothing Did your squad mates also experience the issue? I don't know How many matches had you played in a row before the issue occurred? 1 When did this happen? (dd.mm.yy hh:mm) 2/52019 How often does the bug occur? Every time (100%) How severe is your issue? Major impacts to gameplay What happens when the bug occurs? After playing one game gets stuck before matchmaking saying party not ready have to close app and restart to get matchmaking to work. What should be happening instead? It should just go to next match without having to restart app every game Steps: How can we find the bug ourselves? Play on PlayStation Party not ready when i try to enter matchmaking happens after every game i have to restart app in ps4 to get to work again.45KViews96likes382CommentsDidn't receive free Imperial Ward Apex Pack
Product: Apex Legends Platform:Steam-PC Please specify your platform model. PC AMD or Nvidia Model Number GTX 3080 Enter RAM memory size in GB 32GB What is your gamertag/PSN ID/EA Account name? HardestMetapod Please provide your squad mates' gamertag/PSN ID/EA Account name if possible. CommonestZubat Are you using any software with an overlay? No Which Legend were you playing (if applicable)? Which Legends were your squad mates using (if applicable)? Where did the issue occur? Returning to the lobby after a match Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. rewards of the imperial guard What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. returning to the lobby Did your squad mates also experience the issue? Yes How many matches had you played in a row before the issue occurred? 1 When did this happen? (dd.mm.yy hh:mm) 07.03.2023 19:40 CET UTC+1 How often does the bug occur? Every time (100%) How severe is your issue? Little to no impact to gameplay What happens when the bug occurs? Started a match before restarting after the event started, when returning from the lobby i received the "old" prize list of the imperial guard, after restarting the game i didn't receive the free event apex pack What should be happening instead? i should receive 1 free event apex pack Steps: How can we find the bug ourselves? Give the correct rewards, also if possible give me a free event apex pack and if possible also give one to CommonestZubat, he was with me and also got the issue Just having the correct rewards would be enoughSolved14KViews53likes374Comments
