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How to report a bug in Apex Legends
Hello everyone, Welcome to the Bug Reports section. We do our best when developing our games, but unfortunately, software bugs are a reality of game development. While we work to squash as many as possible, we know that some can slip through. We want to ensure you have the best gameplay experience possible, so it's highly appreciated if you're able to take the time to report any bugs or give us feedback about your experience. When you report a bug, we review the reports and work with the game development team to identify the reported bugs and issues that most impact our players. Please keep all posts in the right section: General Discussion: Broader thoughts about the game and discussion points should be posted in this forum. Feedback: Feedback regarding Legends, Weapons, Maps, or specific aspects of the game should be posted in this forum. Technical Issues: Advice and discussion of technical issues should be posted in this forum. Bug Reports: Reports about bugs and glitches should be posted here! It can sometimes be confusing whether an issue is due to a bug or a technical issue. It's okay if you're unsure where to post, however as a quick rule of thumb a bug would need to be fixed in a patch/update, while a technical issue might be fixable with troubleshooting. Bugs would include things like level geometry issues, missing textures or broken animations. Technical issues would consist of crashes on startup, game instability and performance issues. When providing information on a bug report, posting on an existing thread is okay if your issue is exactly the same as the original post. If you are experiencing a similar issue with slight variations, please create your own topic. If you find multiple bugs, create a separate thread for each one. While this may seem tedious, it helps us get to the point of the bugs making a more effective experience for you and us. Please post a subject with a clear summary of your issue. Starting posts with "I need help!" or "Can't play no matter what" only serves to make your issue harder to resolve. We understand that emotions can run high while dealing with technical issues, but posting in an abusive or disparaging manner will not be tolerated and does not advance our goal of assisting the widest audience of players in this forum. How to fill out your bug report: A vital part of a bug report is that we can reproduce the issue you are seeing. Having clear text on what steps you took or better yet a video can be a lifesaver for us. It is essential for us that we understand what you mean when a bug occurs. Using clear and easy descriptions along with the appropriate tags helps a lot! Thank you for reading this guide and a big thank you for your help! Your team at EAEA_Mako29 days agoCommunity Manager18KViews23likes0Comments
welcome pass bug
Product: Apex Legends Platform:PC Please specify your platform model. PC AMD or Nvidia Model Number neither Enter RAM memory size in GB 3 What is your gamertag/PSN ID/EA Account name? Envixity Please provide your squad mates' gamertag/PSN ID/EA Account name if possible. Are you using any software with an overlay? No Which Legend were you playing (if applicable)? Which Legends were your squad mates using (if applicable)? Where did the issue occur? In the lobby (waiting area before the match) Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. in the lobby What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. claiming the welcome pass items Did your squad mates also experience the issue? No How many matches had you played in a row before the issue occurred? i dont know When did this happen? (dd.mm.yy hh:mm) 1/25/25 How often does the bug occur? Every time (100%) How severe is your issue? Major impacts to gameplay What happens when the bug occurs? i can't claim the last tier of the welcome pass What should be happening instead? claiming the last tier of the welcome pass Steps: How can we find the bug ourselves? i dont know my welcome pass says complete one more tier but cant complte i because there is no more quests for me to do68Views1like0Comments
Missing Founder Pack cosmetics on the PlayStation 5
Product: Apex Legends Platform:PlayStation 5 Please specify your platform model. Sony PlayStation 5 Digital Edition What is your gamertag/PSN ID/EA Account name? ReviewingPants4 Please provide your squad mates' gamertag/PSN ID/EA Account name if possible. N/A Are you using any software with an overlay? No Which Legend were you playing (if applicable)? N/A Which Legends were your squad mates using (if applicable)? N/A Where did the issue occur? In the lobby (waiting area before the match) Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. Legend Locker What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. N/A Did your squad mates also experience the issue? I don't know How many matches had you played in a row before the issue occurred? N/A When did this happen? (dd.mm.yy hh:mm) 25.1.2024 17:33 How often does the bug occur? Every time (100%) How severe is your issue? Little to no impact to gameplay What happens when the bug occurs? Cosmetics are missing. What should be happening instead? I should have the cosmetics from the Founders Pack. Steps: How can we find the bug ourselves? Play the PlayStation 5 version of the game. The only cosmetic from the Founders Pack that I can use on the PS5 is the Founders Badge, unless I play on the PS4 edition or on the Xbox Series S. All other cosmetics from the pack are missing. from the PS5 version of the game. (Attached are some screenshots from my Xbox Series S showing that I have the cosmetics.)8l1722 months agoSeasoned Rookie43Views0likes0Comments
Unfair penalty because of Code:Leaf
Product: Apex Legends Platform:PC Please specify your platform model. PC AMD or Nvidia Model Number RTX2070 Enter RAM memory size in GB 16 What is your gamertag/PSN ID/EA Account name? WinczeK1_HUN Please provide your squad mates' gamertag/PSN ID/EA Account name if possible. Are you using any software with an overlay? No Which Legend were you playing (if applicable)? Which Legends were your squad mates using (if applicable)? Where did the issue occur? In a match Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. Character selection What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Tried to pick the legend before the match Did your squad mates also experience the issue? I don't know How many matches had you played in a row before the issue occurred? 2 When did this happen? (dd.mm.yy hh:mm) 25.01.25 19:05 How often does the bug occur? Often (50% - 99%) How severe is your issue? Major impacts to gameplay What happens when the bug occurs? I got Code:Leaf error code during the legend selection, and an abandon penalty for leaving a match. I got Code:Leaf after almost every match, when I'm going back to the lobby, but now I joined to the next match with ingame requeue. What should be happening instead? Let me rejoin to the match, what I didn't even abandon. Steps: How can we find the bug ourselves? I have no idea. I didn't made a photo unfortunatelly from the error message.WinczeK1_HUN2 months agoRising Scout49Views0likes0Comments
Bloodhound Tracking Bug
What platform are you playing on? PS5 Origin ID / Gamertag / PSN - Penguin_boy18 What were you doing leading up to the issue? - Regularly playing Bloodhound. Looking at the tracks for their passive shows a different time of the actual hud of the track and when pinged for teammates. For example, a track I saw showed a time of ~30 seconds, but when pinged it showed ~89 seconds for my teammates. Can you reproduce it? What are the steps? - Looking at any track will show one time and then pinging will show a different time.72Views0likes1CommentApex Legends Anti-Cheat authentication failed or clien is not running anti-cheat
Product: Apex Legends Platform:PC Please specify your platform model. PC AMD or Nvidia Model Number 5000 series Enter RAM memory size in GB 32 GB What is your gamertag/PSN ID/EA Account name? General_Kairon Please provide your squad mates' gamertag/PSN ID/EA Account name if possible. General_Kairon Are you using any software with an overlay? Yes If yes, can you list them here? radeon software If you disable this software, does that have any effect? Yes Which Legend were you playing (if applicable)? All Which Legends were your squad mates using (if applicable)? All Where did the issue occur? In the lobby (waiting area before the match) Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. Apex Legends Anti-Cheat authentication failed or clien is not running anti-cheat What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Apex Legends Anti-Cheat authentication failed or clien is not running anti-cheat Did your squad mates also experience the issue? I don't know How many matches had you played in a row before the issue occurred? Apex Legends Anti-Cheat authentication failed or clien is not running anti-cheat When did this happen? (dd.mm.yy hh:mm) 25.01.2025 09:21 How often does the bug occur? Every time (100%) How severe is your issue? Major impacts to gameplay What happens when the bug occurs? Apex Legends Anti-Cheat authentication failed or clien is not running anti-cheat What should be happening instead? enter the lobby Steps: How can we find the bug ourselves? r5apex_dx12 issue With eac_launcher_settings=SettingsDX11 I can play. r5apex_dx12 admin not works133Views0likes4Comments
"A Eternal Glaze" Revenant skin bug when karambit equipped
Product: Apex Legends Platform:PC Please specify your platform model. PC AMD or Nvidia Model Number RTX 3060 Enter RAM memory size in GB 16 What is your gamertag/PSN ID/EA Account name? xChr0no Please provide your squad mates' gamertag/PSN ID/EA Account name if possible. Are you using any software with an overlay? No Which Legend were you playing (if applicable)? Revenant Which Legends were your squad mates using (if applicable)? Where did the issue occur? In a match Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. anywhere in any map What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. bug is only visible when the karambit is equipped Did your squad mates also experience the issue? I don't know How many matches had you played in a row before the issue occurred? 1 When did this happen? (dd.mm.yy hh:mm) 24.01.2025 22:07 How often does the bug occur? Every time (100%) How severe is your issue? Minor impact to gameplay What happens when the bug occurs? Can´t see part of the right hand, there´s like a black patch on the knuckles area when using "A Gaze Eternal" Revenant skin and the karambit heirloom. What should be happening instead? the black patch shouldn´t appear Steps: How can we find the bug ourselves? equip the skin and the heirloom There´s a bug with "A Eternal Glaze" Revenant skin when the karambit heirloom it´s equiped, there´s an area on the knuckles with a black patch, missing some of the textures on the right hand.xChr0no2 months agoNewcomer54Views0likes0CommentsNessies Cause Aimflinch
Product: Apex Legends Platform:PC Please specify your platform model. PC AMD or Nvidia Model Number 4080 Super Enter RAM memory size in GB 64GB What is your gamertag/PSN ID/EA Account name? Sweatily Please provide your squad mates' gamertag/PSN ID/EA Account name if possible. Are you using any software with an overlay? No Which Legend were you playing (if applicable)? Which Legends were your squad mates using (if applicable)? Where did the issue occur? In a match Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. N/A What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. attacking a team with a nessie Did your squad mates also experience the issue? Yes How many matches had you played in a row before the issue occurred? N/A When did this happen? (dd.mm.yy hh:mm) How often does the bug occur? Every time (100%) How severe is your issue? Minor impact to gameplay What happens when the bug occurs? Aim flinch from attacks (which was intentionally removed) What should be happening instead? No aim flinch Steps: How can we find the bug ourselves? be hit by an enemy nessie Nessies (from FFXVII hop-up) cause aim flinch when attacking, they are the only damage aside from ring damage that still has aim flinch. I don't believe this is intentional.360swvl2 months agoRising Newcomer57Views1like0CommentsFix Ranked Matchmaking
So it's like you guys really don't want people going in solo for ranked huh? I played 3 games in a row where i was matched alone, in a ranked game, which is supposed to be 3 VERSES 3. And this happens at almost every time I play the game. But it's EA so are we really surprised they can't get it right? While we are here, NOBODY likes E-District.58Views0likes0Comments
Valkyrie ult recharges from knockdowns
I am not sure if it was a bug, I just couldn't find an explanation. I used ult on Valkyrie, landed on top of a team, killed them all and had ult again. Watching the replay, I noticed I got 30% charge for every knock, and also around 10% charge when breaking one of the enemies' shield(the ult icon was getting an orange animation when getting additional recharge). I checked in legend locker the abilities of me and allies (Lifeline, Wraith) and none of them mentioned something similar (also, they were still white evo anyway). I thought I missed some important patch notes, but played more games and got no ult recharge in similar condition. Does anyone know what happened?77Views0likes1Comment
Reworked lifeline tac wont go on CD or heal
Product: Apex Legends Platform:PC Please specify your platform model. PC AMD or Nvidia Model Number Nvidia 3060 Enter RAM memory size in GB 32 What is your gamertag/PSN ID/EA Account name? Nugget4515 Please provide your squad mates' gamertag/PSN ID/EA Account name if possible. I don't know Are you using any software with an overlay? No Which Legend were you playing (if applicable)? Lifeline Which Legends were your squad mates using (if applicable)? N/A Where did the issue occur? In a match Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. has happened multiple times in all areas What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. brought D.O.C drone back to myself as i went down Did your squad mates also experience the issue? I don't know How many matches had you played in a row before the issue occurred? 2 or 3 maybe When did this happen? (dd.mm.yy hh:mm) 22.01.25 How often does the bug occur? Rarely (0% - 9%) How severe is your issue? Major impacts to gameplay What happens when the bug occurs? D.O.C will not go on cooldown and will stop healing. Acts as if the drone is still out you can assign it to team mates and call to self but no healing. What should be happening instead? It should go on CD and heal you and your team. Steps: How can we find the bug ourselves? Call the D.O.C drone to yourself as you go down. I'm not 100% how tight the timing is but it has happened a few times to me in the past. No screenshot available97Views0likes1Comment
I purchased the Battle Order, but I didn't receive any items in the game.
Product: Apex 传奇 Platform:PC Please specify your platform model. PC AMD or Nvidia Model Number GeForce4060ti Enter RAM memory size in GB 8g What is your gamertag/PSN ID/EA Account name? WantNanNiang Please provide your squad mates' gamertag/PSN ID/EA Account name if possible. 无敌芭比巴伯 Are you using any software with an overlay? No Which Legend were you playing (if applicable)? all Which Legends were your squad mates using (if applicable)? all Where did the issue occur? In the lobby (waiting area before the match) Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. Battle Pass What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. I reload the ea app before opening the game Did your squad mates also experience the issue? No How many matches had you played in a row before the issue occurred? many When did this happen? (dd.mm.yy hh:mm) 2024.12.28 How often does the bug occur? Often (50% - 99%) How severe is your issue? Major impacts to gameplay What happens when the bug occurs? I spent HK $80 in the ea program to top up the 23 second half of the season Apex Heroes game battle order, but I did not receive any items in the game. What should be happening instead? I should receive gold coins and make metal and skins and treasure chests Steps: How can we find the bug ourselves? Login to my account? 我在 ea 计划中花费了 80 港元来充值 23 个下半赛季的 Apex Heroes 游戏战斗顺序，但我在游戏中没有收到任何物品。73Views0likes0CommentsSeason 16 ranked badge bug
Product: Apex Legends Platform:PC Please specify your platform model. PC AMD or Nvidia Model Number Not sure, AMD Enter RAM memory size in GB 8 What is your gamertag/PSN ID/EA Account name? Doodsandstuff (EA) Please provide your squad mates' gamertag/PSN ID/EA Account name if possible. Not sure Are you using any software with an overlay? No Which Legend were you playing (if applicable)? Which Legends were your squad mates using (if applicable)? Where did the issue occur? Returning to the lobby after a match Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. Lobby What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Viewing badges Did your squad mates also experience the issue? I don't know How many matches had you played in a row before the issue occurred? Not sure When did this happen? (dd.mm.yy hh:mm) Season 16 How often does the bug occur? Every time (100%) How severe is your issue? Little to no impact to gameplay What happens when the bug occurs? Diamond Badge was replaced with gold badge What should be happening instead? I should have a season 16 diamond badge for battle royale Steps: How can we find the bug ourselves? Check my account, should show my items and also you can search what my rank was season 16 I received a diamond charm and diamond Holo spray but only a gold badge for season 16. I would like to have the badge that I worked for instead of a random gold badge95Views0likes0Comments
Nintendo Switchでのapexlegends言語パックの不具合
Product: アペックスレジェンズ Platform:Nintendo Switch Please specify your platform model. Nintendo Switch What is your gamertag/PSN ID/EA Account name? kazumaru_R Please provide your squad mates' gamertag/PSN ID/EA Account name if possible. Are you using any software with an overlay? No Which Legend were you playing (if applicable)? Which Legends were your squad mates using (if applicable)? Where did the issue occur? In the lobby (waiting area before the match) Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. ロビー、ゲームを始めようとした。 What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. ゲームスタート Did your squad mates also experience the issue? I don't know How many matches had you played in a row before the issue occurred? いいえ When did this happen? (dd.mm.yy hh:mm) 1月8日のアップデート以来 How often does the bug occur? Every time (100%) How severe is your issue? Major impacts to gameplay What happens when the bug occurs? 日本語設定にしているのに英語音声になる。 What should be happening instead? 言語パックの修正、アップデート Steps: How can we find the bug ourselves? Nintendo Switchで日本語設定でゲームを始める。 ゲームを始めた時の写真です。173Views0likes1Commentheirloom
Product: Apex Efsaneleri Platform:PC Please specify your platform model. PC AMD or Nvidia Model Number 1060 Enter RAM memory size in GB 16 What is your gamertag/PSN ID/EA Account name? Haytazot Please provide your squad mates' gamertag/PSN ID/EA Account name if possible. Bortecinnn, marlabon Are you using any software with an overlay? No Which Legend were you playing (if applicable)? Which Legends were your squad mates using (if applicable)? Where did the issue occur? In the lobby (waiting area before the match) Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. haritayla ilgili değil What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. oyun içi bir hata değil Did your squad mates also experience the issue? I don't know How many matches had you played in a row before the issue occurred? 0 When did this happen? (dd.mm.yy hh:mm) 22/01/2025 How often does the bug occur? Rarely (0% - 9%) How severe is your issue? Major impacts to gameplay What happens when the bug occurs? I opened a heirloom in Apex Legends years ago, but now there are general heirlooms and this causes injustice. For this reason, I want my heirloom refund, ( apex legendste yıllar önce heirloom açtım fakat şuanda genel kullanılan heirloomlar mevcut olduğunu gördüm ve denge sağlanması için heirloom iademi talep ediyorum veya direkt olarak karambit ile değiştirilmesini. Anlayışınız için teşekkürler^^ What should be happening instead? eski ile yeniyi dengelemek, Justice 🙂 Steps: How can we find the bug ourselves? incelemeleriniz için teşekkürler. merhabalar sorunumu çözeceğinizden çok eminin çünkü eskiden her apex efsanesinde kullanabileceğim bi heirloom olsaydı kesinlikle onu tercih ederdim şimdiden teşekkürler iyi çalışmalar^^93Views0likes1CommentRanked badge deranked
I'm missing my diamond badge from season 16, I have proof. My EA ID is Doodsandstuff, I play on steam. For season 16, I received the diamond charm and a gold ranked badge. When season 16 ended I remember unlocking the diamond badge but I never received it in my inventory, so I waited to see if it was just slow to load. It's been a year now and I still don't have it. I'll post screenshots below.86Views0likes0Comments
Reworked Horizon Q this season
so when the collection event for horizon and alter came out, they also brought an update with it, within this update was a lowkey horizon lift rework that completely broke her as a playable character, and I need to explain how awful it is; So since tap strafing got removed on controller (which I accepted) I switched to playing horizon as she is the only legend in the game with the passive being that she can turn in the air (just a basic movement mechanic in the game that gives you more freedom to move, and chain wall bounces and be able to have effective movement) I never liked her q, or her ultimate as it’s very cheesy and in the earlier seasons her lift was beyond broken, I am aware that they tried nerfing it, reverting it, nerfing it even worse and so on, they honestly didn’t know how to balance her q as controller players would complain about the immediate verticality she was able to have mid fight, but last season, THEY ACTUALLY DID IT, they made the lift finally perfect, not too slow, and not too fast. this made horizon a fair competitive legend as she was able to still be shot out of the air if you didn’t try your hardest strafing around while you were in her q, it made sense, she wasn’t the go to choice, she was just a balanced legend with the ability to move better than most legends if you were a controller player, so much so that a entire community of controller players who mastered airstrafing and playing horizon correctly emerged, (people like zerbow; the YouTube content creator) anyway, so here we are in season 23, with her shadow q rework, it now is so broken and bugged, that I can’t play her as a character, not because her q is too fast, or too slow; it’s because her q is now inconsistent (because of this bug that im about to explain) now, whenever you put her q down, you either; - spin around like CRAZY, like it looks like you are neo strafing in the air, and on high ping you rubber band so bad, that you’re basically teleporting around and are not able to aim at anything. OR - you lose ALL ABILITY TO MOVE IN THE AIR, - so you go straight up, and are not able to air strafe (basically removes her passive when using her q) AND either q’s you get, you also don’t float out of her lift anymore, there’s no arch to her exiting her q, so you now can’t even get up to places you once were able to, or you also can’t enter her q back up when you’re going down because you have less time to adjust yourself back in her q, (and yea if you get the q with no airstrafing abilities you’re just going down in a straight line so it makes it even harder to enter her q back up. And the reason no one is talking about it or complaining about it is because 1) Zerbow hasn’t come back to apex since last season (when he does he will 100% throw up) 2) a clip of leamonhead using her q went viral, after the recent tap strafing nerf (that was reverted) where he puts down her q, and the one of the two ways it could’ve gone, the q he put down made him spin around like a tornado so he immediately reacted like it was the most broken thing ever, which isn’t even his fault, how was he supposed to know the q would be different every time. horizon as a legend is inherently known to be hated because of her earlier seasons when she was extremely broken, and it scarred people so bad that it built a reputation towards horizon users till this day, and seeing leamonhead react like that to her q, just really puts a nail in the coffin when it comes to this legend, to a point where if you don’t play controller, and play horizon for her passive, you hate running into her no matter what. I read the patch notes for this too, and they said that they tried to make her lift more “fair” with a better sound queue, which I didn’t have a problem with at all, because sometimes people enter the q and you don’t hear them at all, so I thought it would be a great change, but this… this isn’t even play tested… this is absolutely insane. I just had to stop playing her. please revert her q back to season 23, you’re going to lose an entire community of horizon controller players who just want to be able to airstrafe. Her q was perfect, the most balanced I had ever seen. add the sound q if you want, but please for the love of god fix her q. [CM - Edited title - Don't be rude. No matter what your feelings are about other people, EA Forums aren't the place to attack another person. That includes public figures, EA employees, or other forum users.]126Views1like0CommentsNever recieved my hierloom shards
Hello to whomever this concerns, I recieved an apex pack from leveling up and opened it while I was on queue to the next match. I was very excited when I pulled my first heirloom shards, and was celebrating as the next match started before I could spend them. After that match, I went over to the mythic section and it showed I had 0 shards. The pack from prior was still there, which I re-opened hoping it would fix itself and I recieved 2 grey items and 1 blue item. It has been a few days since, and I've setup two cases with support about this issue. The last advisor told me I should post on this forum and was very polite. My main concerns about the bug are, #1, When will I get the shards I pulled if at all and #2, Will this reset the count towards the guaranteed heirloom in 500 packs on my account? Thank you for your time166Views0likes3Comments
