How to check on a ticket
I created a ticket last week: 838c8028-ad70-47f1-a944-e85a4e5251ab I don't know how to follow up on this ticket. I'm unable to play my game, Sims 3. It tells me there is "A serious error has occurred while loading [saved game name].sims3. It is strongly recommended that you restart the application." I have tried restarting the app, restarting my computer, and uninstalling/reinstalling the game. And nothing is working. If it isn't going to work, I would like a refund. But no one is talking to me telling me they're working on it. Thanks
Feedback on Forum Functionality (When it is Non-Functioning)
Catching up with responses as a 13+ years on the forums vet, should not lock me out of replying after 6 replies within an hour (my notifications easily can be over a dozen when I sign in the morning). I would think at this stage verified users should not be locked out for high activity (especially when that is their usual activity). I even am locked out of posting this post, I am waiting for it to allow me to Publish... I also noticed more issues this year compared to past years, that html gets flagged (won't post with html errors despite past/previous posts/edits allowing it), even if implemented with the in forum editor's html/markup (and not a copy paste issue), error or updating tables/lists/posts, it just locks out future edits to the table/list/post. I also see that others have been posting about this issue, so I didn't make a stand alone post about it (just thought I'd include it in this one), but I want to mention that notices/errors are so frequent it really makes the forums not very user friendly. Especially, to those who can have high daily activity.
If I Restart My Story, creating a New Thread, is that Spamming?
Attn Community Adminisator: EA_David, or Whoever it Concerns, I have had some serious setbacks with my latest Cantrell Reset. Due to some startling relationships, wherein the husband and wife were no longer married, but considered cousins, I have since started a new game, three times now, and, no, I'm not insane. At any rate, this last go-around seems to be okay. The parents are spouses to each other, and who cares who the Baby-Daddy is? This is Louise's problem. 😉 At any rate, as I've played, things have transpired that put the existing updates out-of-order. There is no way, seemingly, to change the order of the updates, keeping their comments intact. It would be confusing to say the least. Question: Would it be considered spamming, were I to start a brand new thread for this current iteration of my Sim family and their escapades? Thank you, I appreciate your timely response in this matter. ~GalacticGal
EA Forum bug report format shows inaccurate dates in Profile view
Discrepancy of EA Forum dates on Bug Report format On 31 March 2026 - Clicking on my account > Profile shows a list of my comments. I date my bug reports to help me track them. Here's an example of the incorrect date on EA format. Pic 1 Profile view shows incorrectly '6 days ago' at the bottom. Should be 16 days. Pic 2 Clicking on the comment to open the thread. Same comment dated correctly below my account as '16 days ago'. No tag for EA Forum. Also noticed the new green 'Approved' marking. Approved by whom? players? forum mods? What is being approved?
Unable to install Dead Space 3
What purpose does the forum or any "support" entity of EA even serve? In the information age, you cant get prompt responses on game-specific forums here, and of all the threads I have read in this area, the community managers basically say "there is nothing we can do." Why even run the things if you are either hamstrung into being unable to do anything, or are fundamentally unwilling to provide any help? (CM EA_Lanna: Edited to update thread title to focus question succinctly.)
The new forum
As someone who has been active on the old forums I would like to share my feedback on this one. My first encounter with this forum was on my mobile because I was on holiday during the switch from the old to the new forum so I wanted to wait for a week or two before making this post. No avatars: this really hurts. Avatars gave us all faces on the old forum. With the limited selection I now have to share my picture with several others. This leads to confusion because I something think 'there is a reply I made' only to realise it was made by someone else. Not having a unique avatar also makes me feel anonymous. How are other simmers ever going to easily recognise me? On the old forum you had to promote from new member to member to get an avatar and I get that. I don't mind if it is tied to a rank, but that has to be a rank that everyone can reach. Currently only heroes are allowed an avatar, and thus the privilege to build up their own personality on the forum. But the info page about hero ranks also say not everyone can become a hero (which makes sense). But the combination of not everyone being able to become a hero and only heroes getting their own avatar means that some users of this forum will never get access to something that should be a basic feature. The heavy focus on 'most liked' posts makes this forum feel like a popularity contest. It is difficult to sort posts for long threads. Some discussions have been going for years with hundreds of posts. On the old forum we would automatically be taken to the last unread post and then see the subsequent posts in chronological order. This new forum however sorts by likes on default. You can switch to sort by oldest but can't set it to default. However for long threads setting it to oldest means I have to click 'load more' way too many times. Sorting by newest means I am reading backwards and on an active thread this can also mean clicking 'load more' The above point makes this forum not suitable for sharing long stories which is something me and other simmers love to do The extensive rank list is confusing. Every single level has new, rising and seasoned added to the title. For the higher ranks adding the word 'new' kind of takes away from the higher ranks. You already have to go searching for the ranks on this forum before you realise a new adventurer is higher than a seasoned traveler. Most users on this forum don't know that list by heart. Adding the word 'new' to high ranks feels confusing and not very intuitive. Sharing a forum with other games: we used to have a forum exclusively for sims and now we are just a small part of a forum for other games. That does take some time to get used to. But why do I get links to other game in 'related posts' when I am on the sims part of the forum. I accidentally stumbled into another game forum. Is it possible to restrict the related posts to the sub forum (game) we are currently browsing When creating a new discussion we can select different tags. I miss a tag for discussion (sometimes the purpose of a thread is just talking about the game) and a tag for speculation. The version of the site on my mobile doesn't shot a button to add a picture. I sometimes don't get a chance to post a picture when I am on my laptop. I upload them to a photo sharing website and then post them a few hours later. But this forum only shows the add photo option in the desktop version. I have a feeling that this forum was mainly created for short conversations with very few posts where chronology of posts is unimportant. It also feels more like a popularity contest with the heavy focus on getting likes for your posts, a competition on it's own which distracts from the topic itself. I want to give this forum a try and really want to make best of it. But the difficulty to read threads chronologically really makes it difficult. That's the part of this forum that needs improvement more than any others.Feedback & Questions About EA Forums UI, Notifications, and Navigation
First of all, thanks for launching the new EA Forums platform. I appreciate the effort to modernize the design and improve the overall experience. After spending some time using the forum, I wanted to share a bit of feedback and also ask a few questions regarding forum functionality. What I like so far: - Clean and modern UI - Faster loading compared to the old forums - Clear separation between game categories and community hubs Areas where I’m a bit confused or struggling: - Notifications sometimes feel delayed or unclear (not always sure what triggered them) - It’s a bit hard to track threads I’ve previously commented on - Search results don’t always surface the most relevant discussions - Navigating back to a specific category takes more clicks than expected Questions: 1. Are there plans to improve notification filtering or customization? 2. Will there be better tools to follow or bookmark discussions more easily? 3. Is the search functionality still being optimized? 4. Are user profile features (post history, activity tracking) planned to be expanded? Overall, the forum has a lot of potential, and I’m looking forward to seeing how it evolves. I’d also love to hear feedback from other users — what’s working well for you, and what could be improved? Thanks for listening to the community! [CM edit - third party link removed]
Staying logged in
I'm on PC, using Chrome, every time I come to the forums I have to sign in, as soon as I close the tab I am logged out, I may come back times a day or night, why can I not simply stay logged in ? The only way for me to actually stay logged in so i don't have to keep signing in is the leave a tab open all day & night.
System needs an Update
So, you can’t actually tell if you’ve been banned or just temporarily suspended from the forum. They send the email to your inbox - which you can’t see because you’re banned. I beg, let there be a way to monitor your status or inbox. It’s no use seeing it after the fact. I’m worried even this much might have it happen again.
Why did they get rid of the old EA Forum? This one is terrible
Honestly, haven't visited EA games forum since 1-2 years. And i remember there was an other Forum platform we used a few years ago. Why did EA switched to this one? This platform is simply utter trash and terrible to use. Slow as hell, always takes seconds to open up a thread or go back a step. Notifications: It often shows the red dot next to the bell that there is a new notification, but there is nothing new, it just shows an older notification again as new. And if i open up the notifications and see, there are several different ones which are unread, and click one one of them, it marks every other as read too. Besides these technical issues i would love to know how populated this forum is, because it feels abandoned as hell. If I look at any game's general discussion board, i see new topics pop up all the time, but barely any of them gets a like or a reply. This place feels abandoned. What the hell?! Who decided this was a good fit to operate a community forum? Just go back to the previous one guys.
Forum post limit is small and stopping me giving bug reports
As per title. I've only given about 5 posts this morning. All clearly different and not spam. Yet I am now blocked seemingly for hours and I have bug reports to give after the recent BF5 challenge changes. The forum gives you awards for post count and then cuts you off... pretty silly. EDIT: I'm now trying to post _this_ in a separate forum and still getting refused... stupid.
Suggestions regarding EA staff answering posts
Hi! Could you please reconsider adding the EA badge that is given when an EA CM/Dev responds to a post? It is useful for posts that have many comments and the one that really matters is the response from said person. Could you add an option or make so when said EA CM/Dev responds to a post, it notifies the user by email as well? To better track which posts they responded to.
[The Sims 4] Crinrict and EA Forums need more help (suggestions)
Original Post, copy/pasted here based on Crinrict's suggestion. I would like to suggest adding The Sims 4 DLC/Event tag buttons to the bottom of all reports & forms. There are already existing tag buttons for PC/Xbox/PS, UI, Gameplay, Error Code, etc... so adding a separate section for The Sims 4 DLC/Event tags would remove a lot of the daily hassle for everyone. Saves fans from having to learn the new pack tags, saves Crinrict's fingers/brain from turning to mush 💚 Also, maybe consider developing a Python program to help with the workload on the Sims 4 Bug and Feedback Forums. There's an astronomical amount of work here for Crinrict to have to manually do voluntarily (without pay). Plus, "...statuses here aren't always up-to-date...", so they don't provide an accurate representation of the team's efforts to The Sims 4 community and fans. This is not good optics 💔 Forums need to be up-to-date and must be an accurate representation of the team's efforts. Maybe a Python program (or AI) could help the forums function more efficiently; help the team get caught up on bugs sooner, waste fewer resources, and volunteers/employees could focus on more important matters. Just a suggestion. Thanks for your efforts/consideration, and good luck with everything!! 💚
Toggle "like" notifications
I never liked the concept of likes. Especially because I get notifications about it which cant be turned off. I just dont see the point in getting a notification every few minutes about people hitting like on my comments. I just dont care. Its annoying on social media and forums alike. I care about people interacting. You know, giving actual feedback. The forum screaming "LOOK! Someone looked at your comment!" isnt interaction for me. Its annoying. What am I even supposed to do with that?? Also with the way the notification list is designed it bad for our eyes. It takes more time to sort out the notifications where people replied and they are mixed with the like notifications. And to top it off, I unfollowed topics and still get notifications about likes. So please, make it optional for those who want or not want it.
