Re: Re: what happened to the game Pogo Scrabble??

Hey there, @lavonnejane1943.

Please understand the changes taking place within Pogo are due to Java and Flash being phased out across the Internet. However, the team is working hard on new features and games.

As for SCRABBLE ending in June 2020, that is only for the mobile and Facebook versions of SCRABBLE which is not connected to Pogo. Pogo will continue to offer SCRABBLE for everyone to enjoy well into the future.

If you'd like to troubleshoot the issues that you're having with SCRABBLE, I'll be happy to help. Have you tried the HTML5 troubleshooting page yet?

Arrenai 🐱

Did you receive an awesome, helpful response? 👍 +XP!

Was your issue resolved by a great post? 🙌 Accept as Solution

ASK. ANSWER. LEVEL UP.

I cant sign into POGO is there a problem?

Arrenai, you said you wanted to help me with my Scrabble issues: Let me see if I can name them all.  What is frustrating now is I will be in a rated game and my opponent who happens to be losing, leaves the game; I could have put 30-45 minutes into that game and all is lost.  Why doesn't my score increase if someone leaves the game?  A lot of the times, the game freezes and I can't play until I pass so I lose a turn due to something that is not right with your system.  Sometimes even passing doesn't clear it up and here again, game is not playable after I have put a lot of time into it.   Other issues:  Sometimes letters scramble all over the board and that game is lost.  Are you doing away with minis?  I can't connect with a friend and play. These are just a few of the issues that should be cleared up.  Sometimes this phrase pops up on the game "time is up, you will be penalized" ~~ yikes, and it is not even my turn. How could my time be up if I am not my turn ~~ game freezes so I have to pass.  These are not just my concerns. I hear from a lot of the players they have the same issues and we are ready to pull our membership.  I hope you can help. Thank you, Lavonne

Hey there, @lavonnejane1943. 

Regarding many of those issues, they are tech related. Have you given the HTML5 troubleshooting a try that I linked you prior? If so, how did it go?

Arrenai 🐱

Did you receive an awesome, helpful response? 👍 +XP!

Was your issue resolved by a great post? 🙌 Accept as Solution

ASK. ANSWER. LEVEL UP.

No that is all too confusing for me ~~ Is this your way of saying that when a "loser" leaves the game, and I am ahead that my score should increase (whether playing with a robot or the game folds due to inactivity). I'm still there why should I be penalized for putting so much time into a game and finding at the end of my game, it was all a waste of my time.  And, as I said before all the players that communicate during a game, have the same issues.

Hey there, @lavonnejane1943.

For the troubleshooting, if there is a specific part you're stuck on, please let me know and I'll be happy to walk you through it.

As for the scoring when someone leaves, it should not negatively affect you if someone else bails early.

Arrenai 🐱

Did you receive an awesome, helpful response? 👍 +XP!

Was your issue resolved by a great post? 🙌 Accept as Solution

ASK. ANSWER. LEVEL UP.

As far as scoring, yes it absolutely does negatively effect me. When someone leaves game, it should be automatic forfeit. I am left hanging (sometimes robot jumps in ~ sometimes not) either way my score does not increase if I have won the game. Thank you. 

Other issues, sometimes game freezes and cannot play until  "Passing" and sometimes it requires multiple passing. In the meantime, the opponent can play leaving me with no chance to score any higher until the glitch is resolved. Most players just ditch the game when this happens to them. This also effects my score or any other player that is having same issues. There are a lot of glitches in this game.I appreciate your trouble shooting offer ~~ I am not sure how to set up with you for you to guide me through troubleshooting.  

Hey there, @lavonnejane1943.

We can walk through the troubleshooting in this thread if that's fine. There's a few different steps in there, such as closing and reopening your browser, clearing your cache, and checking your system specs. Is there a specific header or two that you're having trouble with?

Arrenai 🐱

Did you receive an awesome, helpful response? 👍 +XP!

Was your issue resolved by a great post? 🙌 Accept as Solution

ASK. ANSWER. LEVEL UP.

Why is it not considered a forfeit when someone leaves the game before completion? I played three games today and just towards the end, the opponent left the game; left me hanging.  I am being penalized because I choose to stay in the game and not be a quitter. Why isn't there some way to penalize these quitters? This goes on day after day along with all the other glitches in this game. You folks have offered me assistance to try to work out the problems.  Please tell me how you can help me work this out?  Thank you.

[CM Edit: Removed ALL CAPS to adhere to the Answers HQ rules.]

Hey there, @lavonnejane1943.

Thanks so much for your feedback regarding the ratings and how they behave. I'll be sure to pass it along to the Pogo team.

Arrenai 🐱

Did you receive an awesome, helpful response? 👍 +XP!

Was your issue resolved by a great post? 🙌 Accept as Solution

ASK. ANSWER. LEVEL UP.

From your experience, what do you think the POGO team will do about this issue?  This is totally unfair the way this system is presently set up. Thank you.

Hey there, @lavonnejane1943.

I'm not able to speculate, but rest assured that they are listening, especially on issues like this. Any changes or tweaks may also take time as it would affect multiple table games, require discussion, coding, testing, and the like.

Arrenai 🐱

Did you receive an awesome, helpful response? 👍 +XP!

Was your issue resolved by a great post? 🙌 Accept as Solution

ASK. ANSWER. LEVEL UP.

I totally hear you!  I want the older scrabble back too - it worked so much better.  Right now - for the past several games - the important pop-up windows have the text all OUT of Line !  makes it really difficult to play.  We really need to get this fixed!   I am paying for this - and it really sucks - !  all of these seemingly never-ending ERRORS!   EA Pogo needs to scrap this version - and give us one that actually WORKS - like the older version!!!    What can we do?  How to we contact managers of sorts?  There has got to be a customer service phone # somehow....

I agree, the letters move and wont stay in place there is no contact with other players, this new version is a mess Im looking elsewhere on line for a place to play like we used to any ideas/

all i can play is robots can even get people iv tried it all no help